Arstron

We have been having some issues with our workstation for a while, we get crashes, out of memory errors, etc, however the frame rate when viewing cameras is descent. I received the error (attached) the other day and was wondering if anyone here has experienced these issues and could suggest anything that might help us out. Our system specs is as follows: Intel 3770k cpu 16gb of ddr3 Nvidia Quadro k1200

First thanks everyone for suggestions and your help. As far as I know our integrator is the only one that can call Genetec. Also getting the software upgraded is about like pulling teeth. We was at 5.2 sr10 before they decided to reinstall windows, but had some kind of issue getting sr10 installed after the reinstall so went with sr8 instead. I would love to have 5.3, really like some of the new features it brings, but we are stuck with what we have. I do have the out of process media component on with all in the same process off and Components per process at 6. I found this setting last year, it did help, but still there are issues. I have played around with the Components per process setting some, but if anyone has a suggestion I am open to try it.

This is only used for Security Desk, all videos are smooth for the most part and keep roughly 30 cameras (mixture of high and low resolution) pulled up at any given time. Right before the program crashes, Changing tabs will come become slow, pulling up card holders becomse slow, and moving cameras around will lag. This has been going on for over a year. We are using 5.2 SR 8 on a fresh install of windows 7 64 bit. We do have an SMA, but I am just looking for some outside oppinions

Anyone know if there is a 64 bit version of Genetec Security center for the client/workstation? We are running windows 7 64 bit with 16 gb of ram on our client computer, but memory usage is not going beyond 4gigs. We got out of memory errors on random cameras, the software runs pretty slow when doing task such as assigning badges or switching tabs.