iJackWilson

Hit the "Free tools" tab. Sorry, that was just me derping and not seeing the tab on the page, thanks!

I have been asked to review footage from an Alien DVR CCTV system. I copied the required footage to a usb stick then copied on to my PC (Windows 8.1 Pro), however when I open windows explorer to view the footage my PC won't recognise it as a valid file type. When I go to properties it says the file is an .mp4 (which is pretty common so I don't know why it's not working). I've also tried to convert to another file type using handbrake but that wouldn't recognise the file types either. Any help is appreciated.

Under the free tools tab. http://aliendvr.com/support/tools/ Thanks for explaining, but the link took me to a storage calculator on their website? It is the AlienPod we have for compactness, and it records in h.264 so I'm looking into the probability of that being the fault.

This wasn't a door-to-door sale, it was a security company we paid to install it.