Mike Mahon

Only see a camera housing there, can not tell what chip board they are using so unable to make sure if they are compatible on Motion detection. Anyway, it is an Onvif camera, you can use most of the function. Due to flash memory limitation we are unable to upload all protocols into NVR. We need to know who is the original manufacturer of IPC(by checking their PC or IE software) then send protocol accordingly. Always contact your NVR seller for firmware updates and always ask them if the motion detection works with the camera you have. we have 20140804 now, you can PM your email then I can send, please tell me it is a 4ch or 8ch one, different update files.

You are using Gmail? Please send me a private message with your setting screen print. Mike Mahon maybe you can explain to us what is the different protocols i7, i8, i12, i13? My unit from Escam has Onvif, i8, i9, RTSP, and i12, i have seen people listing others such as i13, i18, i16..... why aren't all of these protocols in ALL the units, instead of bits and pieces in various units. can such cameras and the foscam and Wanscam ip cameras connect to this nvr? Hi, Sorry for late reply. have been busy those days, exhibition season, going everywhere for exhibitions. Onvif is a standard protocol we use worldwidely, when the devices are with onvif protocol, they can work together. (not all function work well but most of it do) the other I8,I9,I12,I36 etc protocols are private protocols we worked out with some original IP camera manufactures, like Dahua(I33), D-Link(I28) etc. When those cameras are working with our NVR, we can upgrade the NVR to those protocols then cameras can work well with NVRs. By the way, 20140804 firmware is ok for 4CH and 8CH mini NVR now.

Hi, i think this is a customized software version for ESCAM camera. Dev.XM is their own code but I think the "Dev. XM" means "it is origionally from XMeye company" so the protocol is i12. Could you please also attach a picture of your motion detection recording configuration page in NVR system?

Processor: 3518E Chip Made in China ;20fps @ 720P, 15fps @960P. Not Realtime. 3518C Chip Made in China; 25fps, Realtime DM365 Chip Made in USA: You know, it's the best, and expensive. Image Sensor: AR0130 (normally used for 720P 1MP IP cameras) IMX238 (normally used for 1080P 2MP IP cameras)

Hi, This is the latest firmware version we have. I am sorry I don't understand which part you meant this firmware is bad? What problem you met with this NVR?

You are using Gmail? Please send me a private message with your setting screen print.

Hi 1. Hard to Give that list, because most of the board design company do not make finished products; and most of the ip camera manufacturer do no sell products one by one. So I believe most of the products you guys get are from trading companies like ESCAM etc. Problem is they also sell many others from other suppliers. If they do not describe it online, then you will need to ask them first. Currently we are working with UC, EMEYE, DAHUA, D-LINK etc. Their Onvif camera is OK. Hikvision cameras can be accessed but motion detection won't work. 2. We do not sell our own branding, only neutral or OEM client's brand. OEM clients knows better about their own market and their local laws and regulations. Firmware is almost same between ours and the one for OEM clients.

Because there are tooooo many IP camera manufacturers out there and everyone has their own standard. They prefer their cameras to work with their own NVR system. So it is hard to make our product compatible with all, only shake hands with some big original IP camera manufacturers. The flash built-in NVR is also limited and can not burn all protocols inside, that's why we need a protocol upgrade when client is using IP cameras from our partners. Cost Issues, that's why we are talking about this cheapest NVR in the world now.

Hi, 1. First time connecting the external HDD you will need to format it. 2. This device only support Flash Drive to back up data from HDD, not support flash drive recording. Flash drive is too slow for continuous recording and it could be damaged easily, so we did not design to allow flash drive recording. 3. Sorry this device is only use 5V2A power supply and can not power up the E-Sata HDD, so you are going to need an additional power source for the E-Sata HDD. All guys can not get response from ESCAM? what really happened to them.....

Hi,Very sorry not yet for MAC OSX and as far as I know no schedule about developing OSX software currently. And thanks for your support. I am only a overseas sales and found this interesting website today. I may need to consult our tech team to answer all questions here during daytime but I always do my best.

Yes understand the camera firmware is a little different but I now know the original manufacturer. The motion detection will work after you upgrade it. I now understand what you meant about the alarm in function. This only works on our other model which has a RS485 port. Software of all our NVR is same so if you are using the MINI NVR, don't bother to use this function. Tried to attached the upgrade file here but not allowed, please leave me your email address then I can send it over.

1. This Mini NVR doesn't support RTSP output yet 2. Yes before downloading the video you need to close the playback window first. 3. For Windows Phone please try if vmeye app works, Goolink havn't designed app for Windows Phone yet. 4. About Alarm input you meant. Sorry still don't understand very well. The IP cameras alarm in and alarm out function has nothing to do with the NVR. When the IP camera is sold seperately it comes with a CMS software and the alarm in and out function only works on that PC software.j 5. For the time setting please follow the attached picture. We have a sample of the camera you have in the office

Hi, Please let me know your "device serial number" and "master version" , and 4ch or 8ch of the NVR you have? We will send you the correct one if there is an upgrade available. If you upgrade the wrong file the device will be dead. Goolink is our partner to develop peer to peer cloud view, they have many servers worldwide so we recommend client to use Goolink to guarantee fast access. We do have our own iOS app called Vmeye but even I never use it. We are good at design NVR and Goolink is good at cloud view things. Hope you understand

1. Could you attached some software pictures about QD320 so we could know the original ip camera manufacturer of this model. If it is our partner then we can make the motion detection function work. 2. NVR has time stamp by default, and it can be set hidden, did you hide the time stamp on NVR? If you do not hide the NVR time stamp then you can see two time stamp, one from NVR, one from camera. I think you need to change the time zone in IP camera. 3. About Playback, did you mean playback from Local connection? Or from IE? or PC Software? 4. This Mini NVR does not support RS485 Alarm Input. Maybe you mean Motion detection alarm? 5. RTSP is available with this mini nvr, you can select RTSP protocol in NVR system.

Understand, You are getting it from our UK OEM Client. The firmware version is a little bit different. Please keep an eye on their website for the next firmware upgrade.

The latest firmware is 20140417. Hopefully you are using this version. We are developing the next version now and believe it will be ready before Christmas.

Sorry just found this website. Manufacturer Ready to answer all kind of questions regarding this product, no matter where you purchased this item before, please leave your questions and we will reply all.