devsec

I think there may have been a bug in 5.1 that made multi-channel encoders only take one license which was fixed in a more recent version. Your institution has mainly three options: Keep using 5.1 with cheap licenses Be grateful that you saved some money on licenses all this time and start paying the normal price to use the latest version Try to convince them to give you a discount on the extra licenses because it's not your fault that it was bugged

Genetec still uses 32 bit processes which can run out of memory even if the workstation still has plenty. My guess is that your Security Desk is not configured for out of process media components. By enabling this option, videos will be decoded and rendered in their own process instead of inside the SD process. This should prevent OOM errors. In SD, options > video > advanced settings > out of process media components, toggle the switch.

Motion detection was not supported by the camera in its first firmware. Since then, firmware 1.2.0 added support for MD that works much like any other 6th generation Sony. I assume Avigilon haven't revisited their HM662 implementation to support this feature.

DAV is a proprietary file format created by Dahua. They do not share information about the specification of their format to anyone. The only way you could possibly find what you're looking for is with a Dahua tool.

I think it's because you can't view both the main and extra streams at the same time. If you restart Smart PSS and only try to open the extra stream, does it work?

To answer your questions about i-frame interval in CBR, you have to understand that when a camera sends an i-frame, the bit rate will spike because this frame is a lot larger than p-frames. As the interval between i-frames becomes bigger and bigger, it's harder to maintain a constant bit rate because the spikes are further and further apart which has an impact on bandwidth calculations. Furthermore, changing the interval means that, for a given bandwidth, you cannot keep the same quality and frame rate. Each manufacturer deals with this in their own way. Some might decide that it's better to increase/decrease the compression to compensate, others might drop frames or do some other crazy ****. It would appear that ACTi's decision was to remove the setting entirely in favor of a fixed interval.

If cameras other than Oncam also drop, you can disregard my comment about onvif as it probably won't help you. There seems to be a general issue with your installation and finding the cause won't be easy because it all happens "sometimes". I'm not quite sure I fully understand what is happening on your system. When you say that the cameras dropout, do you mean that they become red in Security Center? After the 2 weeks period, how often would you say that you experience the dropouts, the failovers, the gspot events and the "connection to archiver role lost" messages? You say that your users are not complaining about live video loss but you are missing some recordings, I assume this means that the cameras are doing multicast? How long are the missing spot in your archives? I would highly advise that you put pressure on the Genetec costumer support until your issue is really taken care of.

If a camera fails to respond to a ping request, then it will be assumed to be offline, even if it was still streaming. I see that Oncam was not integrated with onvif although they are onvif profile S compliant. Perhaps they weren't compliant back when they were integrated. Can you try adding these cameras with the onvif manufacturer instead of Oncam? I know that you will lose the dewarping feature but with some config file wizardry you could get that back. If this proves successful, you could request that Genetec integrates Oncam with onvif instead and they could provide you a temporary fix that includes dewarping while they are working on an official fix. Are there any other issues with the servers themselves or other types of cameras?

You should really contact their costumer support as they are more likely to be able to help you resolve your issues. That said, can you provide more information about your problems? Did you start experiencing these issues after an upgrade or is this a new installation? Are the cameras that are dropping from a specific manufacturer or are they all dropping? Have you tried analyzing network traffic to see if the problems could be network related? What else have you tried?