redwood

Sorry that is not something I have come across before. Have you tried a factory reset? If that doesn't work and the machine was recently bought, I would take it back. Sorry I can't help with this problem. Redwood

Hello beam, I see this was posted in May 2014 but there has been only one reply and since he mentions ActiveX and that is for Windows and IE it will not apply to your Mac anyway. Do you have it working now or did you give up? It's good that you don't need web remote access as that will never work at the moment, with either a Windows or Mac computer and web browser. However, if you wish to view the cameras on site, using a Macbook then that is possible but you have to have it set up correctly and that is not necessarily as per the instruction since Samsung have a number of mistakes. Please send me a pm for the answer if you need it, as I don't wish to reveal it publicly yet for financial reasons. Redwood So you are charging for advice?? Regardless it doesnt seem like you know what you are doing if you say remote access will not work..it sure will. No I didn't say that at all. You should not have jumped to a conclusion that was wrong. I have not charged anyone here for my advice, but Samsung have their instructions all wrong, and their on-line technical help were hopeless too as they did not understand the problem. I have proved that, so I was in negotiation with Samsung to let them know where they were wrong, and why so many owners were having difficulty in getting their systems to work. (for a fee That is the financial aspect) Redwood

The first thing you must understand Baurecom is that it is not your IE security setting and lowering that to the lowest setting and especially turning off your firewall too, is very bad and leaves you vulnerable to any attack. You should turn that back on immediately and reset your security. I can help but I need certain information from you first in order to help. What version of Windows are you using? What version of IE? Is it on a desktop or laptop? Or are you only trying to access the cameras from a smart phone? If you have a smart phone is it an Android or Apple? Do you wish to access the views on the phone only or both phone and computer. Finally for the moment, I need to know what ISP you use and what router you have exactly (make and model) and have you set the port forwarding? If you have, I need to see how it is set so a screen shot of the port forward page would be the easiest way to pass me the info. This is a complex and technical job so what is your level of computer expertise? Look forward to hearing from you. Redwood

Yes. First the SmartViewer program on your computer is only for viewing locally. The smartphone App has the viewer built in for viewing on the phone; and you would use a program called WebViewer in a web browser on say your laptop if you used one to view remotely. When the phone is on the same Wifi LAN (Local Area Network) as the DVR it simply picks up and views the cameras through the LAN and the DDNS (iPolis) is not being used at all. I need to know what Samsung DVR system you have, what ISP you use and what router they have provided, and how your DVR is connected to your router - by ethernet hardwiring or wireless, and various other details, and how far you have got in setting it all up so far, because it is complex and the Samsung instructions I have seen have many errors which if you follow them, it will never work! Once I have all the details I should know how much more work might be needed. Thanks. Using the internet and viewing remotely is a different system to viewing through your LAN, so you have to set open ports in your router to allow the control and streams through. When viewed from outside on the internet, your system will have a changeable IP address (unless you have requested a static one from your ISP and that is chargeable and not usual for most people). So the iPolis DDNS provides a means to track your IP address as it changes so you can keep remotely view at any time without a fixed IP address. Since you say you have tried using iPolis I assume you have set up a username and password to log on to iPolis and when you have logged on, does this tell you the Status is 'On'? If not then your system is not configured correctly. If it does say 'On', when you click 'View' what do you get next? Is your smart phone an Android or Apple? Have you downloaded the Samsung App to the smartphone and got the App working O.K? Do you get the four screens but they are all black with the word Samsung across them? Does it say it cannot connect? Finally for now, what ports did you set forwarding on in your router and have you checked those ports are actually open? The best little test program for this (on your home computer and web browser) is: http://www.yougetsignal.com/tools/open-ports/ When you run this it will show you your current IP address from the internet and you can then put in any port number you wish to test. Since this is a complex set-up and could take a lot of messages back and forth, do you wish to try phoning me? Where about are you in the U.K? Redwood

To update my last post, I have now solved the viewing from a web browser as well as on a smartphone, so I have it working fully. This was no thanks to Samsung and their manuals or their on-line technical help, who had no idea at all. There were many mistakes in their manuals and quick guide that were the main cause of the problems, but eventually I managed to overcome them all. Anyone in need of correct instructions can contact me by asking here. Since my first post there has never been any reply until today (May 4th) so it seems others have either solved it themselves or given up and sold/scrapped their unit! Redwood

This sounds like it has nothing to do with the brand or set up. If you are trying to access via the internet but from the same location as the equipment, you won't do it. To send out via the router and come back in on the same router you need NAT loopback, and all the normal routers I know do not have that facility. Have you tried accessing your system when logged on to the internet from a different location? redwood

If it won't accept '4321' have you tried name or ID: admin, and password: admin. That was the original default on another Samsung. Or the other thing to try is ID: admin, and password: password or pwd. If none of these work and you never changed the admin password yourself to something else, and it is still in warranty, I should take it back. redwood

Hello giubas02, You don't give many details here so I can only give you some general information. When you view your camera views on your local network, you are accessing the DVR directly and not using or needing the port forwarding or port settings of the router. So these may may appear fine at this point but may not actually be correct. To access the camera views from the internet, how are you checking this? If you are trying to do this also from the same location as the cctv system, then it will not work unless your router allows NAT loopback. In other words you cannot set a web browser or mobile phone to try to access as if it is on the internet and come back in to the router from 'outside' because you would be trying to send out and come back in on the same router and for that you need NAT loopback. Most home routers do not have or allow it. If you cannot get any camera views over the internet when you are logged in somewhere away from home (I'm assuming this is residential) then this will depend much more on the accuracy of the system set up, and for that I would need to know much more - which machine you have (make and model) and its settings, plus what router you have and settings you have made. Please come back to me if you need further help. redwood

Hello beam, I see this was posted in May 2014 but there has been only one reply and since he mentions ActiveX and that is for Windows and IE it will not apply to your Mac anyway. Do you have it working now or did you give up? It's good that you don't need web remote access as that will never work at the moment, with either a Windows or Mac computer and web browser. However, if you wish to view the cameras on site, using a Macbook then that is possible but you have to have it set up correctly and that is not necessarily as per the instruction since Samsung have a number of mistakes. Please send me a pm for the answer if you need it, as I don't wish to reveal it publicly yet for financial reasons. Redwood

Hello sniven, Have you actually contacted Samsung support? I assume you changed the password AND then logged out? If you are actually logged in, then there is a setting to return the machine to the factory defaults where the password would be '4321', but if you have logged out, then you won't be able to access that function. Although I have been working with a different Samsung model, I suspect your DVR needed an 8 character password, minimum, containing both letters and numbers, similar to the one I have been working with. So 11111111 or password etc. would not be accepted anyway. So you must have had to think of a password with at least one number as well as letters. If you really cannot remember it, then the only way will be to contact Samsung and see what they have to say. You say there must be some way to reset the DVR. Why? If it was this easy, then why bother with a password since anyone could simply reset it and get in! Anyone should always write down the password they are going to use, first, before changing or logging out, and then keeping that somewhere secure. Machines are always set to make you write it down twice, to overcome a mistyped password (unless you mistype it twice the same!) Even if you have a good memory, it is possible after a long period without use to forget a password you set, so always keep a backup safe somewhere. I have checked the manual for the 407D for any instructions on resetting the DVR to the factory default, but as stated this is only when you are logged in. Redwood

Hello pieman, I see this was over a year ago, so I wonder if you ever got the problem sorted? I have only just come to investigate a Samsung cctv for a friend who has bought one, and have spent some considerable time sorting it out, but initially he had similar problems to what you describe. I have now sorted out where the problems lie and how to set it up for viewing from a mobile phone, but you cannot get it working from a computer and web browser, at least with the particular DVR model he has, unless Samsung correct something. This machine is a Samsung SDR-3102, but I don't see any note of what machine you have. It may be the software is the same on different machines or it may be they are different. However, I would like to know if you got it working with web browser access, and if you did, how. If you did not get it working, I can tell you a lot more about the whole problem and probably how to get it working with a mobile phone at least. Redwood