genUser

... We have seen the same issue of Genetec silently stopping and restarting recording on a random basis. We're nowhere near capacity as we've seen the issue on one test server that is handling exactly one camera as well as another that only has 12 test cameras attached. I came to this forum to see if any other sites have had the issue. ... ... We've resolved the issue and it wasn't Genetec's fault. Genetec relies on the time being accurate at powerup and unfortunately, our server's bios clock was wrong. It got fixed by an NTP call early in the power up sequence but Genetec had already started up which meant it had the wrong time. To spot the issue, we filtered the Windows System event log to focus just on startup and powerdown sequences. The raw, unsorted listing showed that startup and powerdown events were mismatched in time.

We've been testing Genetec Security Center 5.2 SR9 to see whether we want to adopt Genetec's video software. Our site has some 250 cameras from a variety of vendors. We have seen the same issue of Genetec silently stopping and restarting recording on a random basis. We're nowhere near capacity as we've seen the issue on one test server that is handling exactly one camera as well as another that only has 12 test cameras attached. I came to this forum to see if any other sites have had the issue. Could you elaborate on the nature of the errors the networking group found? Our network group swears up and down everything is fine but Genetec's logs indicate some recording transactions are randomly taking up to two seconds instead of milliseconds. The networking group says their software isn't showing any glitches that would account for the long duration transactions. We've also had problems with the Access Managers losing connectivity with the door locks. That issue was resolved when we scheduled an off-hours, weekly reboot. That worked for the locks but it's not an option to lose video on a scheduled basis.