Fletcher

At our storage facility we have a PTZ camera that we had installed about 2 years ago. Unfortunately it is out of warranty, and we are having issues with it. Apparently one of the manager's children destroyed the joystick, which we replaced with a new controller which is fine. However, the camera is stuck pointing straight up into the sky. We can reset the position manually by climbing up, but once you reset everything, the camera points right back up into the air. Does anyone have any insight on what may be wrong? Thank you in advance.

US actually. We'll give that a shot for sure. Thank you!