avcctvuser

i bought a hikvision dvr from local store, then i try to setting it up, at first everything success in setting open port for router and register in hik-online.com set the domain all is success, i try play in lan via browser also no problem. then the problem come from when i am access from www.hik-online.com/, it redirect to my isp ip xxx.xxx.xxx.171: and it's a blan page, then i see in hik-online.com device management the dynamic ip is xxx.xxx.xxx.171, when i'm asking my isp, he said my ip public is xxx.xxx.xxx.4 so i tried access in xxx.xxx.xxx4: it's success to login page. and i think it's done, but later when i want to access cctv from mobile app "iVMS-4500" i got a problem. i go to setting devices add with data : registermode : HiDDNS server add : www.hik-online.com devicename : set the correct username and password after that i click "Start Live View" and it got "Connection Failed" i think the "Connection Failed" come from different dynamic problem. is there any solutiion to change ip dynamic in www.hik-online.com? sorry for my bad english

Thanks all for the help, the problem already solve in iVSM-4500 setting have a Register Mode for custom IP so i set the address with xxx.xxx.13.4 with port 3xxxx and it work.

i get xxx.xxx.13.171 but when i ask my isp he said the public ip is xxx.xxx.13.4 he said when i use proxy i got xxx.xxx.13.171, but the true when i use proxy i got xxx.xxx.13.129 when not use proxy get xxx.xxx.13.171 is there any other app to stream cctv without through hik-online? i access hik-online from outside networks. my friends sugget me to user MEye, then i try access using MEye android app, and set the ip xxx.xxx.13.4 with all port, it still not working, when i search in MEye it say need mobile port, and in hikvision doesnot have any mobile port. thanks for the help

i already foward the port. i already can access from xxx.xxx.13.4:3xxxx but in www.hik-online.com my dynamic ip is xxx.xxx.13.171:3xxxx when i click in www.hik-online.com/xxxx it redirect to xxx.xxx.13.171:3xxx i want it to redirect to xxx.xxx.13.4:3xxxx untill now still couldnot access from iVSM-4500 app.