jaym

Hi, Just an update, remarkably my Chinese Vendor was able to supply the firmware. I was concerned that it was going to be non-English and/or Pal but it is the English and NTSC version. I had 6 cameras to flash - so I risked one, then completed the rest today. The US supplier also emailed me back saying they were waiting for Dahua to respond. I appreciate this forum being here. I attempted to add the BIN file but it won't upload. Please PM me and I will be happy to send it along.

I appreciate your efforts in finding this, however I was hoping it was from a member with high post count who recently had the same issue. Before posting I spent a few hours searching the forum and am now somewhat educated (Thank you) about how easy it is brick one of these with the wrong firmware, and subsequently how poor the support model is. I bought 9 cams from two different sources. The China source indicated that I didn't need the new firmware if the camera works (and it does via the web interface) but doesn't behave via the milestone product. They said they did not have access to the firmware. I explained the situation and they said they would send it to me if I gave them my email address. Of course communication is happening through ebay and they have all sorts of filters to prevent you from exchanging email addresses, phone numbers and links. I think I was able to get this through but no communications over the weekend The other source via Amazon has a warehouse in U.S. but are HK based. They said the tech dept was off for the long weekend and would reach out on Monday. Is there perhaps a utility that would let me download the FIrmware from one of the units that has it ?

I am using Milestones Xprotect with a series of cameras. Dahua IPC-HDB4300F-PT The majority of them have Software Version 2.420.0007.0.R, build : 2015-04-09 WEB Version 3.2.1.263030 and work correctly I have several ones bought recently Software Version 2.210.0000.22.R, build : 2014-11-18 WEB Version 3.2.1.233243 that don't pan/tilt/zoom correctly when using the milestone product. I suspect the firmware. Is there a way to download the firmware from the working cameras ? or can someone post this software.