satch1974

I have an HDIP camera system (by GW Security) and I'm running into an issue where I log off the NVR Main Menu (Model 832N by GW Security) and all but 3 cameras black out. I have no idea what setting to check to see why the cameras are "blacking out". The viewing squares go dark and there is a padlock icon that appears on the bottom right of each blacked out square. The channel and channel name are still visible but you can't see any streaming. Once I log back on to the main menu all cameras return back to normal. I can't leave it like this as it basically means I have to be constantly logged in for the cameras to work and that can't possibly be right. It didn't do that before. Right now I have the basic setting at 0 minutes meaning no setting so the Auto Log Off doesn't kick in (and black out most of the cameras). Any help on what setting to check would be appreciated. I asked GW and they have not gotten back to me and I'm not confident they will know the answer since they don't know their own product very well. It's not mean if it's true! They're friendly and try to assist but that means nothing if things don't get fixed.

They know NOTHING about their own product so heaven forbid you run into any technical issues!! I had the misfortune of using them and regretted it ever since. The cameras and "value" are fantastic (HDIP camera system) but their NVR sucks and has too many glitches. I would stay away from them regardless of their "sales". I would have been better off spending twice as much and getting a solid system than trying to save money and deal with people who KNOW NOTHING ABOUT THEIR OWN PRODUCT!! They have to refer to China. STAY AWAY!! I'm not affiliated with another company and simply wish someone would have warned me a few months ago. Try calling their number and 1) see if you get through to technical and 2) ask them a tech question about their NVR and see if they know what they're talking about. Most likely you'll get a guy with a very thick Asian accent saying they're busy and will return your call, (HOURS later!!) RUN FAR AWAY from using this company!!! Don't say I didn't warn you!