Hello,
Hoping someone can shed some light on this. The institution I work at originally purchased 37 camera licenses covering a number of IP cameras (Sony and Axis), and the 13 Axis M7014 encoders (most maxed out with 4 cameras, total of 47 cameras). And we had a few spare licenses.
We have expanded our licensing twice as we built new buildings and expanded our camera coverage, adding ten licenses either time to bring us up to 57 camera licenses.
We recently upgraded to 5.3 from 5.1.
Now, we can't add any more cameras as we are out of licenses. We have a total of 50 IP-Camera devices counting the 13 encoders.
Reaching out to Genetec, they are confused how we were ever working as those encoders should actually be eating up 4 licenses each.
Is this correct, or did the representative feed me some poor information trying to explain away our issue.
Thanks for any help.