Hi all,
I have a client with 3 DVMRE 16CT units at one site and they have all developed the following problem.
Video out port A on the units started failing about 3 weeks ago and we then took the video feed from port B.
Between Sunday and yesterday port B on all three DVRs failed. We are able to connect via wavereader so we know that the DVR’s are functional with the exception of the onboard video output ports.
We have had similar problems before with other client’s units and they were sent back under warranty. On the report it stated firmware upgraded and reloaded.
I would like to try and reload the most recent firmware. So I need the file with instructions to reload same as a first option before considering sending them back.
These units are less than 1 year old and therefore covered under warranty, however, since we are in South America the shipping cost is significant.
