Many Thanks to all who took the time to read my post and especially to the people offering support it is very much appreciated. However I have been in touch with technical today and the problems have been resolved, the problem appeared to be that special characters in the passwords are not all recognized and the one which I had chosen was a £ symbol. My advice to anybody wanting to choose a special character would be to go to the machine locally and scroll through using the arrows at the top right once in the login menu there you will see them. I was also told that a space is also seen as a character. The hard drive problem was a case that it was full and hadn't overwritten the info etc. I hope this information is of use to others TTFN.