Frantic

The system I set up and configured with the dvr365 at our offices works fine and the software is able to see a couple of other installations that the company has done. The latest installation that we have configured is being slightly finicky. From within the office, with all the pcs using the same software, only 1/3 can see the latest installation via the web. My pc can see the site with the cameras but my boss's cant. Any logical explination for this? Everything else works fine but for this latest installation, only my pc running the client software will view the cameras despite all our machines being on the same network. Hope that makes sense, cheers.

Haha, theres no way he will be giving up his comfy throne. Cheers for the replies guys, I will have a look at the points. Mike

Thank you very much for the reply Chill, it does seem like a good thing to try. Unfortunately I don't actually posses a Mac to try it out on. Maybe I can wrangle one from the boss for, er, 'work reasons.' Thanks for the suggestions guys, I think I'll have to conclude that it would be best to look down another route(r, geddit?) when it comes to recommending specific DVR's to Mac users.

Hey, The company I have been working for now has its dvr365 system set up and working perfectly via the local network and Internet. Remote viewing via IE works great but when my boss tried to show a client the cameras via the Internet, it wouldn't work. She had a Mac. This was a problem I had not yet thought of but I am aware that its probably due to the non support of active X controls. (I had spent hours trying to get the cameras remote viewed in firefox, obviously to no avail.) The problem is, I don't have access to a Mac, so I cant gather outside of a google search weather there are any things I can try. Any suggestions would be appreciated although I realise I'm probably clutching at straws. Mike

Thank you for the reply. I have been looking into the virtual machine and the Parallels software seems like an awesome piece of kit. Something that will probably come in handy for some other projects that might be looming! Unfortunately though, this would be no good for our current requirements.

The cameras have taken a slight back seat over the past couple of weeks, but again thankyou for the suggestions guys. Nap - I ran an online speed test from the office but am yet to do it from home. The office results were along the lines of this Down: 474.01kpbs Up: 220.39kpbs I was going to try the active port program but am a bit wary (terrified) of downloading software to their machines at the office at the moment. Lack of up to date anti virus and all that. A call to the manufactuer (after unanswered faxes and emails before joining this forum) informed me that I should have opened ports on my home router, the 50000 port that the DVR uses at the office. That diddnt make too much sense to me but I tried it anyway and alas it diddnt work. I ran active ports (and an alternative as well) at home and it informed me that the DVR software had indeed connected but the local port it used kept changing. Even when opening up a large range on my home router, the cameras diddnt show. Hope this is making sense, trying to be as detailed as possible. So I'm still not too sure. I will check my home speed and have a chat to him about putting the active port software on the office computer. Thanks again for your help thus far, Miike

Hi there, I spent some of last week configuring a friends cctv system in their office. Got it working fine and viewable from within the local network and then we wanted to try remote viewing (found some good help in the faqs of this forum). We played around with the guides we had got off of our manufacturer (system q) and after a few attempts, I managed to take a quick break up the pub, connect to their network and then connect to ours, thus viewing the cameras. The problem is, we cant seem to do it off of his network at home or my network at home either. Are there any obvious reason for this that I am over looking? The static ip and port numbers are the same as when I connected in the pub but when trying anywhere else, it will say on the software it has connected (exactly the same as when working at the pub) but there are no visible pictures. I think after a while it drops out. Any help or ideas would be appreciated, thanks, Miike

Thanks again for the reply Rory, been a bit sidetracked so far this week but I will go through what you have suggested and post back my results. M

I've changed the method to DMZ server to see if that makes any difference. *Edit* Nope, no difference. Still seems to connect but shows no pictures. *Edit 2* Would it be worth changing the port on the DVR? If so, how do I find out what ports are safe? *edit 3* My Lan Port subnet mask and the adsl subnet mask (located in the router status) are different, would that make any difference? Cheers

Cheers for your reply Rory, your tutorial really helped. I'm not sure about the pubs isp, I guess I will have to make another trip up there later to find out. The office and my parents house (from where it didn't work) are on Bt. Its just so strange, because it does (at least seem) to connect at the houses but no pictures are visible.

Well thats good, still seems to be working from the pub at least.

Yeah, sorry about the nature of the topic, not very interesting, I know. I will have to go back to the pub (oh noes! ) and try it to be qudruply sure, but... Yes, that basicly explains it to the best of my knowlage. I tried my laptop at my house (wireless) and I tried my laptop and a wired computer at my parents. The dvr's port number is 50000, thats about as far as my knowlage with port numbers goes unfortunatly. Thanks for the reply and suggestions, I guess I will go and try it at the pub again first, to hope/pray that at least still works. Miike