I am trying to set up our DVR system for remote viewing.
Currently I can see the cameras via the SmartPSS program as long as I am on the same network as the cameras. When I switch to our other network to view them remotely and use the external static IP and port 37777 it will not connect. I have forwarded the ports via the router, tried every combination of ip address and port set up on Smart PSS. Any feedback is appreciated.
Additionally, I cannot connect even if I'm on the same network through the web interface. The cameras appear with x's on them and there is a puzzle piece icon on the screen. Do I need some sort of flash plugin?
Any advice?