fa355115

Hi there, My VTO / VTH combination works perfectly, meaning when someone rings at the VTO, I see the piccture n the VTH, but when I use the small camera button on the VTH, I just see a black screen with a countdown of 30 seconds ... so no picture. Do you know what it could come from ? It was working before but did some reboot of the VTO due to other issues I had ... Many thanks ! Hi there, My VTO / VTH combination works perfectly, meaning when someone rings at the VTO, I see the piccture n the VTH, but when I use the small camera button on the VTH, I just see a black screen with a countdown of 30 seconds ... so no picture. Do you know what it could come from ? It was working before but did some reboot of the VTO due to other issues I had ... Many thanks ! Hi there, My VTO / VTH combination works perfectly, meaning when someone rings at the VTO, I see the piccture n the VTH, but when I use the small camera button on the VTH, I just see a black screen with a countdown of 30 seconds ... so no picture. Do you know what it could come from ? It was working before but did some reboot of the VTO due to other issues I had ... Many thanks ! Hi there, My VTO / VTH combination works perfectly, meaning when someone rings at the VTO, I see the piccture n the VTH, but when I use the small camera button on the VTH, I just see a black screen with a countdown of 30 seconds ... so no picture. Do you know what it could come from ? It was working before but did some reboot of the VTO due to other issues I had ... Many thanks !

Hi there, I have a Dahua VTO2000 with 2 VTH 1550CH (1 master and 1 slave) The slave is getting its IP 192.168.1.108 from the VTO, but the master VTH1550CH which is suppoed to get its IP 192.168.1.9 is NOT and is presenting a black screen at reboot, where the leds are ON at the back. It is also not presenting the "Welcome" screen at boot ... Is there something I need to check or a way I can reset this VTH1550CH ? Many thanks !!

Latest FW I have : https://we.tl/t-swpfMfuzmG

Hi there, I just changed my mobile from a Samsung Galaxy A5 to a Samsung Galaxy A50, but my gDMSS Plus is not ringing anymore when someone rings at the door (VTO2000) ...it just plays a notification sound (and not a music) ... On my old phone in the notifications it was mentioned "plays the default app sound" but on this new A50, in notifications, I only have for the app notification the possibility to play a sound which I can select from a list of sounds, but not the original gDMSS music nor to choose a melody from the phone ... any idea ? Many Thanks !

Hi there, I am a Mac user and have difficulties displaying the Web login page of my VTO2000 (and other Dahua IP cameras I have). I am not sure if this is only compatible with Internet explorer (in such case Mac users can't use Dahua ?!?), but not sure if someone can confirm ... All I see when trying to access the Address of the VTO or the Dahua camera is a gray screen but the login / password is not displayed ... the correct page is being accessed, though :

mmm I have just tried again to open the interface of the VTO2000 in =firefow and Chrome ... none are working (I still do not get the login / password window). In Firefox all aidons I find are those allowing to open a link into Internet explorer ... not to have Firefox opening LIKE internet explorer ?!? ...

Hi there, I just want to inform you in my case I do not receive anymore the notifications on my mobile phone (gDMSS Plus) when someone rings on the door. It looks to be a general issue Dahua must solve after Google has changed the push service , see reply from my vendor : This afternoon it has been revealed that Google has changed the push service for a number of Android versions and this has impact on a large part of the Android devices using IMOU or GDMSS. This implies that Dahua must solve it, just Dahua is currently celebrating Chinese New Year, which makes the solution just waiting a bit longer. Hope it can help you if you are in the same situation.

So you succeed to to have the interface on a MACOS ? What do you mean by "using it in Firefox" ? You can open an "Internet explorer LIKE" session in Firefox ?

Hi there, I have received an upgrade for the gDMSS Plus app on Android (towards Version 4.30) but since then I do not receive any notification when someone rings at the VTO. I know in the previous version there was something to activate on the app under alarm or something ... but all menus changed. Do you mind telling me where to activate the notification back ? Many thanks ! Hi there, I have received an upgrade for the gDMSS Plus app on Android (towards Version 4.30) but since then I do not receive any notification when someone rings at the VTO. I know in the previous version there was something to activate on the app under alarm or something ... but all menus changed. Do you mind telling me where to activate the notification back ? Many thanks ! Hi there, I have received an upgrade for the gDMSS Plus app on Android (towards Version 4.30) but since then I do not receive any notification when someone rings at the VTO. I know in the previous version there was something to activate on the app under alarm or something ... but all menus changed. Do you mind telling me where to activate the notification back ? Many thanks !

It it still after the 20181025 (V3.12) I sent you then ??

Pay attention to this firmware, I think it is not official ... but there is an official one I will request my vendor to get.

Hello, can someone please confirm ... as far as I see when I install a different fw version on the VTO and VTH and I press thr "camera" button on the VTH to see the VTO picture I just have a black screen ? Someone experiencing the same ?

Hi there, I have just upgraded my VTO2000 fw from 3.2 to 3.12, but it looks like my admin password is not the same anymore ?? Do you know if after FW upgrade it is reset to something else ? Many thanks !!

Just a question ... the SIP firmware is it ofering all the same functionalities than the non SIP firmware as well, or I do loose "non SIP" functionalities if I use the SIP version ? I am asking because I have the non SIP installed at current, and I was planning to install the SIP version ... will that hurt if I do not use the SIP ? Many thanks !

Hi there, Today I received the following firmwares from Dahua support France, mentioning there would soon be a SIP version release as well ... :- General_Multi3_VTH1510_EngItlFreGerDutSpaPor_P_V3.200.0000.0.R.20170826.bin- General_Multi3_VTO2000A_EngItlFreGetDutSpaPor_P_16M_V3.200.0000.0.R.20170912.binAnd the same day those latest versions from my Belgian vendor :- VTH151X_EngItlFrnGerDutSpnPrt_V4.000.100B000.0.T.20180906 et- VTOXXX_EngItlFrnGerDutSpnPrt_P_16M_V3.120.001P000.0.T.20181025 See the difference, V3.2 for the VTH15xx on one side, V4 on the other side and V3.2 for the VTO2000 on one side, V3.12 on the other side ...They both support English (and French for me), both are official, but I wonder why they are not providing the same release, and the difference there is with version 3.2 I actually have ...Someone has tested ?Many thanks !

it is a tab where you have 4 or 5 options ... one is called "talk manager" I think ...

On the VTO there is indeed an option so that it doesn't "talk" anymore to the person who rings. Check in the interface ...

Hi there, I am stucked with a FW for my VTO2000 and can't get back to previous version. I read there is a possibility to go back to previous version by connecting the VTO to a computer via serial port ? Just wondering how much expertise / knowledge it needs, as well as meterial (dongle, ...) ? Someone has experience with this ? Many thanks!!

it is 1E006BAPAN000** ... not sure I need to share this on the forum - why are you asking ?

Do you know the meaning of none official dealer..... Gray market / copy / counterfeit. I buy direct from dahua .... Well used too. I stopped in February for spyware in there products. But again enjoy buying your cheap junk........ You have no clue. G you can also use lorex service centre..... And there is two of them in France..........but I will worn you if you send a gray product to dahua they can hold and distroy it. Thank you, I am not from France, but from Belgium. Do you nkow about a service center in Belgium or officia dahua dealers in Belgium ? I have no worries my Dahua will be kept and destroyed if I send it because it bas bought from official channel in Belgium as you can see the bill and confirled by "Overseas" before buying that it was an official dealer where I had to go to ... Many thanks !

Hello, My VTO2000 is nt working anymore (I installed a wrong firmwar on it probably and can't get back to previous firmware) ... It was bought on an official dealer in Belgian but which is not really providing support, as well as 2 VTH1550CH screens, but I apln to buy a new VTO now on ALiexpress ... but they give me the choice between PAL and NTSC ... I guess this is depending on the VTH1550 screens I have (also coming from Belgium), but how can I be sure which technology they use ? What is the difference between both ? Is it better image quality or ... ? Many thanks !

Dahua will not look or repair China gray market systems THEY DID NOT MAKE IT. Yours came with China copy software .....no update or firmware from dahua will work on them. This subject and faulty device is for my VTO2000A I bought in Belgium, I do not know how many times I need to tell you so maybe a picture will mke the job : I am NOT getting any support from my official Belgian reseller I got the VTO from ... and Dahua policy is not so support their customer directly. So what do I do ? Reason why I plan to re-buy the camera from China directly, from non official dealer of you are happy with it, much less expansive. If you do not want to admin Dahua support for European customer is almost 0, you better do not repply anymore.

Sorry for the typo ... my IPC-EBW81200 I indeed bought from China. My VTO / VTH expensive kit I decided to pay the full price and buy in Belgium (my country), in Brussels nearby. yes, the initial Fw was "General_Multi3_VTO2000A_EngRusItlFreGetDutSpaPor_P_16M_V3.100.0000.0.R.20170305.bin", including French, I upgraded to "General_VTOXXX_Eng_P_16M_V3.120.0000.0.R.20180613" Now I am stucked as I can't get to previous version. Who do I contact to get support please if my reseller is unable to do so (Or I should say doesn't want to do so) ? "That you can have serviced by dahua Europe." ??

mmm Let us be logical here ... I am not saying there are no Dahua copies on the market, but I was myself in touch with "overseas@dahuatech.com" few years ago when I bought my IPC-EBW81200 ... camera which I could get from an official Dahua dealer here in Belgium or in the Netherlands for 1200 euros, and which I got from Aliexpress from an official Dahua dealer (or was presented so) for 350 dollars. I got the camera in hands and you can believe me, the camera I got from Aliexpress is not a copy nor a fake. The seller was proposing with or without logo, I requested with a logo, but still for less than half the price for genuine material. "overseas@dahuatech.com" clearly wants to protect their European market by detering (is that correct english ?) the European customers to buy their Dahua units at low price from China directly, instead of on the european market at much bigger price. And those statement in that letter are worrying me a lot : "customers’ rights and interests" "Dahua is unable to guarantee to provide the warranty services and technical support for the products brought from the unauthorized channels. Please purchase from the authorized channels" Do they take their customers for idiots when writing this ? ... because the point is that for material bought from official dealer, you are also not getting support ! ... that is a fact. Do you know how much positive answer and support I have got for my 600 euros VTO / VTH kit from my reseller and Dahua support directly ? They just reply once to you with bull****, then let you in your ****, that is it. THERE ARE official dealers / shop buying official dahua products on Aliexpress ... they will not provide support to you, but for the price they make, this is the way I will go for ... As a matter of fact, at this exact moment in time, I am with an expensive Videophone kit which is not 100% functional anymore, I know this is because of a fw upgrade I did, but I am just getting 0 support.

Hello tomcctv, thanks for the reply. yes I am based in Belgium, reason why I initially bought in Belgium. Not sure why this is cheaper, probably because Dahua is China ... and ALiespress as well ... but again, by officiel dealer is also not able to support (he just doesn't care), and he din't provide this 50 euros proposal ... So I bought in China(sorry typo) Belgium, I was in Firmware General_Multi3_VTO2000A_EngRusItlFreGetDutSpaPor_P_16M_V3.100.0000.0.R.20170305.bin I upgraded by mistake to English only : General_VTOXXX_Eng_P_16M_V3.120.0000.0.R.20180613 ... but as I am in french country, wanted to go back to : General_Multi3_VTO2000A_EngRusItlFreGetDutSpaPor_P_16M_V3.100.0000.0.R.20170305.bin no luck, Old version of Config tool is allowing me to select port 3800, but fails to upgrade ... port 37777 is also not working Same for newer version of Config tool, no luck Also tried VDPConfig ... also no luck ... What is worrying me is that when I use a ttol to see open ports on y network, my 2 VTHs have port 3800, my VTO no ... My point is ... I already tried all I could to restore the firmware, without success ... I am now in a point where I consider buying a new one ... and having to choose between a 280 euros without support or a 120 dollars without support, I better choose the second one. I am really disappointed Regards