darwal

Hi there, I wonder if the guys from Alnet technical support are still around here or they are gone. I have been trying to contact them via email for a couple of days already but I have no reply from them. Thanks Ricky

I bought a new computer exactly with the specifications they request. I even send them an email with the specifications and they reply me with the OK. It is a Dell Optiplex755 CPU Intel quad Q6600 @ 2.40Hz. 2 gigas ram. Chipset Intel Q35 (ICH9DO ATI Radeon HD 2400 XT 256MB DUAL DVI (Low Profile) My most serious problem is the pink screen (very often on alnet product) The case is that I cannot see the direct video on the server (only a pink screen) I had this same problem on my old computer and they told me this was because my graphic card was Intel. They said that with ATI it will work. I had to bought a new computer because my old one had no pci express slot to install an ATI but with the new computer I have the same problem. (pink screen) I have many other problems. Here are some of them: - No way to make a bookmark not even manually - when you enable the sound on axis network camera the system crash - alarms inputs are not showed correctly on server (but they showed OK on the client) - no way to see more that 16 alarms inputs/output buttoms on server or on client - no way to see more that 16 cameras on server only on client. - no way to select a source of sound.it will sound what ever is on any camera. - no sound recording - analog video output is not sending any signal Thanks again Darwal

Hi, Thanks a lot for you help. Well the case is that I just started with the new version they have for IP cameras (actually is a hybrid system where you can have analogue and ip cameras at the same time). It is vdrs version 3.0.0.227. It is the one they have on the website under download page with the name VDRS- PROFESSIONAL INSTALL v3.0.0.219. (I know is not the same version they say on the website but this is just a mistake) I have plenty of bugs and malfunctioning everywhere. Do you know something about this version? Thanks. Darwal

Hi there, I have a big problem with the last VDRC Alnet client software. When there is an alarm event (from the alnet´s DIDO card instaled on the server) an alarm windows pops up on the screen that makes the client completly incontrolable and useless. Does anybody suffer from this bug? I tried to get support from Poland but they just dont care.... Thanks for the help Darwal EDITed-CR: If you have the same/similar problem jump to the second to last reply, there is a summary.

Hi there, Sorry for posting this message one day late. I am going to summarize the situation. From my point of view Alnet made big program changes form version 2 to version 3. Those changes had also big consequences and numerous new bugs began to show. One of them was the famous alarms windows that I talked here fist. They solved this particular problem 8 months later adding a “auto pop upâ€

Hi Collin and Rory, Yesterday with latest VDR-S version 3,0,0,130, and latest VDR-C version 3,0,0,130 the alarms problems was finally solved. Thanks Rafal for his help. I have a trip abroad today but on Monday I will post the solution in detail as a final post for this thread. Thanks to all. Ricky

Thanks for the email Marcin, I will send you by pm my ip, user and pass to my server and client. The way I see it is that you (I mean your programmers) are loosing control of the software. One year ago the client was working perfect. Then you release client version 3 and problems arrived. First I was the alarm window that you just solved a few days ago. But let me tell you that this popup check box is not a proper solution for the problem. I explain why. Suppose you are a restricted user that has no rights over “visible inputsâ€

Marcin, I see you are getting close of what I mean. Great!! But sorry, this issue happens even with just one conexion. Do you what to see it on my computer? Ricky

Hi Marcin, After several attempts I could finally download the latest vdrc version (3,0,0,128) from your ftp server and test it on two portables, a sony vaio and a toshiba satellite. On both systems I got the same results. Alarms inputs from dido card are not responding on the client. Remember that this is an issue on the client. Let me put you an example: Let’s say that a volumetric detector is triggered. When the server receive this alarm event from the dido card it will respond properly (input button goes red and "after activation" actions are performed correctly) BUT this same red button doesn’t go red on the client and "after activation events are not performed on the client. And what is even more incredible, the event comes OK on the client´s alarm window (the pop up one). So the event somehow arrives to the client but only on some parts of the program. Of course the user’s privileges are correctly and "visible inputs" is configured to watch the alarm. I can continue testing on other types of hardware but it is hard for me to believe that this behaviour can change when different computers are used. If I use old versions of vdrc this problem disappear in all computers and never have a problem. I have everything set up for you to enter the client to see what I mean. Please send me by pm your email so we can continue this test and explain to you in more detail. Thanks Ricky

Vista on server? Is that possible already? I thought only XP was the recommend OS.

No problem, I ´ll wait. Mean while Marcin, could you post me the hardware spec where you have tested the systems without problems? I am going also to make some tests on systems that meet your exact requirements. Give me cpu, chipset, graphics card (where no pink screen occur), etc. for both server and client. I will test server with latest version 3 and crypto dongle and client also with latest V3 multi connect professional (once the your ftp server is running). Thanks Ricky

Marcin, I have tried to download the lastest version of vdrc from your web site but the download page dosent work. By the way thanks for the tag in the web with the version number. I have had to download (in the past) many times the same version because there was no way to know the final version till you install it. Tell me when the ftp is working again Thanks Ricky

Marcin and Roy, My concerd now if with the client version. On the server the alarms problem is not an issue (never was) and even with a Dell computer the server works OK. What I will do is I will install the VDR client on several computers (non Dell) and tell you the results. Thanks Ricky

Rafal, Marcin, Any news about the problems? Do you need anything else or want me to make any test on my side? Darwal

1st time they ask. here iit is: server: Dell OptiPlex GX520 cpu: p4 due 3.00 Ghz 1 gb ram 500 gb hd sata x 2 graphics intel 82945G windows xp profesional version 2002 with sp2 client: Dell dimension 9200 cpu: intel core 2 6400 @ 2.13 Ghz 3 gb ram 500 gb x 3 hd Nvidia geforce 7900 GS windows vista ultimate both are updated with latest drivers and patches. If you need anything else tell me.

Marcin, I dont know exacly what you want. Do you want to enter by VNC on my server and on my client as Rafal did yesyerday and look at anything you like? Darwal

Hi Marcin! Welcome to the forum. Yes I dowloaded it and see the check box Thanks! Now the windows dont bother any more but the alarms are not woking at all. Ask Rafal, he when in my computer and have seen what I mean. With the new version (beta or not beta) when and alarms event trigged you can see the event on the alarms window but no accion are taken (showtext for example). So now the alarms windows bug is solve but the didio card is not workin at all so the problem is even worse that before. Di you talk with Rafal? He could explain what he found.

Hi Collin, Rafal, the technical engineer from USA Alnet (not from Poland) was helping yesterday for more that 3 hours (on VNC, telephone and messenger) Although he wasn’t able to solve my problem I know he is working on the solution and I have to say that his efforts and attitude have been infinitely better than those from Kalinski brothers and Michal in Poland. Thanks and I will keep this foum posted when I get more information from Rafal. Darwal

Dear Collin and Rafal. The problem is in all version. Read here below the reply from Michal. They admmited the bug and they say "Now I'm waiting for official installation file (which I will give You as soon as I get it)." They jjust add a litle check box to workaround the problem but now new and biger problems arrised (you will see tem when you test it tomorow). Please red: -------------------------------------------------------------------------------- De: Michal Antoniewicz [mailto:xxxxxxxxxxxxxx] Enviado el: martes, 18 de septiembre de 2007 10:14 Para: Ricky Fuster Asunto: Re: Alarm window bug Hello Ricky My boss' email is xxxxxxxx. Regards Michal Antoniewicz ----- Original Message ----- From: Ricky Fuster To: Michal Antoniewicz Sent: Sunday, September 16, 2007 10:02 AM Subject: RE: Alarm window bug If this email is not spam, click here to submit the signatures to FortiGuard - AntiSpam Service. Hi Michal, After complaining for almost 4 months about this important bug (with dozes of emails and phones calls) I was expecting at least and email from your part telling me that you finally found the problem and you where working on the solution. But of course once again you simply didn’t do it. Michal, I hope you understand that I feel abandoned and unsupported for years by you and that my limit is reached. I really have been working hard as a beta tester of your systems beside a good client but you have ignored me from the very first day. (I don’t take it personally I just think this is the way you are). If I had only one or two Alnet installations I would simply move them to any other programme (even no so good as Alnet) where the support team treat me like a client not like if I were a bother. Unfortunally I have 12 Alnet installations already and another 5 coming up so I have no other chance but to try save my relation with your company. What I ask you is to please give me one last favour (the last one). Speak to your boss and ask him if Marcin or somebody else in your company could help me in supports matters. When you where on holydays Marcin took your place and he were very nice to me taking care of my problems as if they where his (this is the important matter) Please talk to you boss or give me his email so I can explain to him the situation that I am sure he will understand. Thanks Ricky -------------------------------------------------------------------------------- De: Michal Antoniewicz [mailto:xxxxxxxxxxx] Enviado el: viernes, 14 de septiembre de 2007 13:21 Para: Ricky Fuster Asunto: Re: Alarm window bug Hello Ricky Our programmer told me that he has already solved the problem. Now I'm waiting for official installation file (which I will give You as soon as I get it). With regards Michal Antoniewicz ----- Original Message ----- From: Ricky Fuster To: Michal Antoniewicz Sent: Thursday, September 13, 2007 6:11 PM Subject: Alarm window bug If this email is not spam, click here to submit the signatures to FortiGuard - AntiSpam Service. Michal, I need to know if you company is planning to solve the alarm windows bug and if so when it will be solved. Ricky

I understand the mesures. There is a lot of bad guys out there. Thanks anyway Darwal

Collin, I tried to post a message for Rafal but always got this message "In order to try to prevent spammers, we do not allow our users to post URLs or enter personal data into their profile until they have posted at least 5 legitimate posts and have been with us for more than 10 days. We appreciate your understanding in this matter in order to help us eliminate spam from this forum. If you have somehow gotten this message even though you meet both of the criteria, please let us know ASAP. Thanks! " I tried to clean it as much as possible but the email is long and I cannot find any personal data. Can I send it to you so you can check it? Darwal

sorry Collin, I have read now twice and got your the email.

How can I send you a private email? I am also restricted What can I do? "Sorry, but the administrator has prevented you from sending private messages, or you have under 10 posts. Any spam attempt will fail Also, please do not use the PM system to send unsolicated advertising messages to members. If you try your account may be DISABLED. "

Hi Rafal, I am one if the very unsatisfied Alnet clients. 3 years ago I was a lover of Alnet products and I was the first one to buy them in Madrid Spain. I don’t know how the technical support is in US, I believe you if you say is good but believe me when I say that in Poland is 0 (is where have to call from Madrid). They just don’t care and don’t give a solution. I have many emails that prove what I say here and I would be happy to post them here for you so you can see how is possible that people over there have bugs on their software for 7 mothns and don’t fix it! I even wrote a email to both of the owners but of course they didn’t care to reply. (Those I post them here below) I would appreciate to have your help. I have sold 8 cards to several clients and have many problems with the Alnet software. Darwal --------------------------- To : Mr. Matias Kaliński / President of Alnet Systems Dear Mr Kalinski, I am writing to you because I have not received an answer from your colleague Thomas Kalinski. As I explained to him on several occasions (please see last email sent below) I urgently need you to respond to me. I look forward to hearing from you as soon as possible. Kind regards. R. Fuster ________________________________________ ________________________________________ De: Ricky Fuster Enviado el: lunes, 24 de septiembre de 2007 9:59 Para: Asunto: support problems Importancia: Alta To : Alnet Systems Vice-president / Mr. Tomasz Kaliński Dear Mr Kalinski: This fax is to follow up on the email I sent you on the 18th of September reporting several technical support problems. One of these was not getting any solution from your support team for 6 months for a bug I found in Alnet software which makes the software useless when using the Alnet dido card. Today, 7 days after this email I still have not received any answer from my email to you and the problem remains unsolved. I urgently need a reply. Many clients in Spain are waiting for urgent solutions and I have no other means of support. If you want to see the dimension of the bug for yourself please connect to one of my servers using the latest VDRS professional install version you have on your web (3.0.1.121 for example) 80.38.16x.x/ user: xxx / pass: xxx If you connect from 9am to 2pm (when the normal alarm events occur) you will see that the client program is uncontrollable due to the frequency of alarm window pop ups) Support is a customer’s right and here in Spain there is no one qualified to help me in these matters. I look forward to your reply and a solution to my problem. Thank you for your prompt attention to this matter. Yours sincerely, Ricardo Fuster Director de Sistemas De: Ricky Fuster Enviado el: martes, 18 de septiembre de 2007 16:36 Para: Asunto: RV: Alarm window bug Importancia: Alta Mr Tomasz Kalinski, I don’t know if Michal spoke to you about me. I am a client of Alnet cards since February 2005. I have a formal complain to make about Michal, one of your employees. First a little about me. I began buying Alnet cards in 2005 through Comversa (a company located in Bilbao) where I bought 2 cards RT 16/400 for my house and my office and after another 4 cards of 4 cameras for different companies that I own. After Comversa quit to commercialize your products I start to buy the cards to Avantech Electronics were I bought another 3 cards RT 16/200 and 3 cards of 4 cameras (I bought them through another called Partec that I have founded for installing security systems). Of course I have the invoices that I will be pleased to send you if you request it. To resume I bought a total of 5 cards RT 16 and 7 cards for 4 cameras. Now we have a big contract for nursering schools and I might be buying 10 more cards but I am afraid of getting the poor technical support from your company that I have been getting up to now and not be able to give the support that my clients demands. My problem comes when I need support from Michal for several BIG bugs that I found on the program. He just don’t care about what my problem is and I must confess we don’t get along very well. Any other company would be more that grateful to have a beta tester and a buyer but Micha treat me like if I were a complete nonsense final user with no background what so ever. Here I enclose and email where I communicate to Michal the last bug I found In January 2006 (the alarm window problem) that makes the program completely useless. Only 2 days ago, after more that 6 months, he replied that they acknowledge the problem and the will solve it on the next distribution of the program. I don’t know if 6 moths for fixing a big bug is long for you but I work on the software business for more that 30 years already and the way I see it is a company suicide. Well, all I need from you is to help me introduce your Alnet cards in the Spanish market (I suppose you are interested) but I need a person on your company that I can call when something is not working properly. (but not Michal please!) I spoke a couple of times with Marcin and I believe he is professional and he always cared about what I was saying. Could you be so kid to give support of your product through him from now on? Please read this email conversation below and I have also attached here some others emails between Michal and me so you can get information and judge for your self. You will see what I had to suffer to get a bit of support and respect from Michal and you will see what I mean about a complete lack of respect towards a client. Thanks in avance R. Fuster

Hi Collins. I see you also have a bad experience with them. What is more incredible is that after expending more that 12.000 euros in several cards and explaining the bug 7 months ago to the technical support the issue remains unsolved today!. I even wrote emails to both of the owners (Matias and Tomas Kaliński) explaining the serious situations but they didn’t care to answer those emails. That company is a total disaster. I wonder how they can sell expensive cards full of bugs and with no technical support what so ever. Darwal