I got it figured out, Talk about a rookie mistake. I had port 80 on the router open to the wrong ip addy. I dont know how many times I looked at it, without realizing the error. This card now works great I can view my setup anywhere, The software does not need special software for viewing or reviewing security footage, Just the ip and password. I like the software and the feature set of the chance i card. it may not be suitable for the power user but is just enough features and is dead easy to set up. Tech support was great once we connected. Try it out if you get the chance.