scottransell

I am having a issue with my Hikvision system. I have a Hikvision NVR and thirteen Hikvision cameras hooked up and all working great. When I am at home I can use my I phone to view remotely through the wifi with out a problem. The issue I have is when I go away from the house I can't see anything the cameras time out. I have installed all the proper port forwarding numbers to access them remotely but still when using iVMS-4500 other then in the house off the wifi it doesn't work. Before I was using EZ camera view before and had no issues with that but something changed and I lost all of it. I know there is something blocking it but not sure what. I have put the four numbers in my ISP as well as my router. I read something about scanning something on my NVR which I have seen a bar code for this so was wondering is this something I need to do or is there something I am missing to view my cameras outside of my place away from the wifi

I'm sure someone has brought this up before but don't seam to be able to find this problem. I have twelve hikvision DS-2CD2032-1 CAMERAS AS WELL AS A DS-7616NI-E2 NVR one of the problems I am having is I can get the cameras and NVR on my I phone 6 with wifi but the minute I leave my house I can't get nothing. If I go to someones house it times out. I have it port forward with everything I need but still have this issue. Also second problem is using DNNS with hikvision when I log onto it I only get one camera. I have deleted this NVR and installed it but the serial number I put into changes to a different number then what I put in to the line. Anyone have this problem I am not the best at computers but have some knowledge of most stuff. any help would be really appreciated here thanks