I downloaded CYEWEB about 2 weeks ago. It has tremendous potential but not a lick of support. I understand why free software is hard to get help for but, like you, I'm struggling with little success. They have an email support address but 4 requests later I have yet to get a response.
I plugged in a USB cam to make it simple and the came came up straight away. I can set a cursor motion sensor and make the recorders and players work but can't attach the analytics that I need.
The documentation is basic and makes many assumptions, I did not find it helpful. I also tried the video tutorials and found they depicted an older version of the software with different UI features not found on the current version.
In a nut shell I'm frustrated. If I can't find somewhere to get help soon, I'll just delete the program and continue looking for something free or inexpensive.
I posted a request for help on this forum a week ago and never got a response. Good luck.