adzyp

Hi, I was hoping someone could help me here. I’ve had my CCTV setup for about a year now and during that time I have been using the XMeye App to view remotely. As of the past few weeks I have noticed that I can no longer connect to my system using the app. I’m putting this down to me recently upgrading my BT Home Hub to the newer BT Smart Hub. My current network setup is this: DVR is in the loft/attic and is connected to the Internet via Ethernet which is connected to a TP-Link WiFi range extender which is connected to my main WiFi from the BT Hub. This has always been the same setup since installation and worked fine for months. What I have noticed is that if I reset my Router (BT Hub) the app does work briefly after that but then in a day or so it will stop again. This may be due to the DVR auto restarting itself at set times which is an option within the settings. I was wondering if anyone could help me to sort this out? I assume it’s something to do with the IP address which is being assigned or something but then when the box restarts its then using a different one? Just a guess. Thanks

Apologies for not getting back to you, been a hectic few days! Still haven't had chance to check the log. Been trying explorer over the weekend and its still not great. I'm getting intermittent connection issues, more often than not it wont connect. Then when it does, I get a live feed for about 3 seconds then it just freezes

actually, i hadn't uninstalled XMeye off the phone. Removed that and now it seems to work fine. Although it did take a few attempts the second time i tried to load it. Will try it on Android now

Ok, i drag it down and the red circle goes and now it turns blue, but i still get the same result when clicking on it. I will check the box later. Assuming i do see that in the log, what do i do? Just trying to pre-empt the next move!

Just downloaded that but same is happening. I login and get the device list screen but with a red circle. When i click on my device it gives me the 'Logging In' spinner then eventually just gives 'Error Prompt' Login Time Out - errno[-10005] errstr[systemInfo]

Hi, I actually have an android phone and an iPhone that this is happening on. Hoping to sort both