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I took the battery out for a few minutes, took the jumpers out and started the machine with no power to drain transistors and no luck I have not seen a reset button

So I purchased a store which came with this camera surveillance equipment and I really like it. My sister which was given the password by previous owner when he visited the store lost it. The owner past and now I have no way to get into the system and I really like it. I called Honeywell for help and they referred me to a tech company which is a Honeywell certified. The problem is the nearest company is 2 hours away from me and they charge me an arm and a leg just to travel and the worst is they told me I have to way too long cause of holidays nearing they are busy and the techs are overwhelmed, which pretty much sounded like they wont make much even after they charging me prime to fix the issue, now I am a computer tech (Windows and Mac) but have no idea about DVR equipment and I did google searches in every possible way and have not gotten a real lead as to how to input a master password. I can Telnet into the DVR and I can open it if I need to but since I don't have the password I can't seem to get past it. I want to be able to see my employees thru my phone and to set it up I really need to know the password. User: admin and the original 12345 pass was changed and hence my dilemma. please help guys, I will forever be in debt. Specs: Honeywell HRG161 Serial # T1726B0021 BTW. I do know and I am aware this is a touchy subject and most will just read and ignore my request for help. I have the equipment and a DVD which has software from manufacturer, Installed it only PC to try to make changes that way and since I don't have a password again I found myself with a dead end wall. Anything anyone needs to ease the fact that is my equipment I am willing to provide but I really need this help since I can record with it cause it works but I can't see my employees from My phone anymore. I am concerned since I used to be able to see if they are ever in need of help. luckily I have not had a problem since I purchased the store and hope never will. I am willing to pay for the help if I need to.