rafal

Darwal, Hello again, as stated before i am the tech support for North and South America, since you are located in Spain, you need to contact The tech support in the EU. Best form of contact is by calling, it is the quickest and most effective. Please use the following information: European Headquarters: ALNET SYSTEMS Inc. Skrzeszewo 148 83-330 Zukowo POLAND tel ( +48 58 ) 741 59 87 EN tel ( +48 58 ) 732 26 33 EN tel ( +48 58 ) 741 89 25 DE fax ( +48 58 ) 681 82 41 e-mail: pl@alnetsystems.com e-mail: de@alnetsystems.com e-mail: en@alnetsystems.com office is opened from monday to friday Opening hours: 8 am to 4 pm Thank You, Rafal

I know that our software from Alnet support the full line of Arecont vision, we have been doing business with them since they started. We support all of their cameras, and control all the advanced features right from our software. I work for them, i am telling you what we can do. Just another product to consider.

Nope still nothing, no edition, and no version Rafal

Yea from the sound of it the recording and live view work fine, those do not seem to be an issue from what i can see. The one thing that i see so far from the emails is the version mismatch on the Server and Client. Since darwal is using V2.0.xxxx and Client version 3.0.xxx. that might be the first problem. I sent Darwal a PM asing for some private asking for server addres and pasword, so i can test my client to see if it does the same thing. Also if there is a chance to get remote access like he had once set it up. if he cant do remote access, there might be a way to remotely connect without using VNC, even though VNC is preferred since it is the most reliable. Also, darwal, can you please get a few screenshots of the client when the problem occurs, and send those to me. This is a problem i have not seen before so it would nie to see anything about it. Thanks Rafal

Hey Rory, I ran it on two machines both running Windows Vista Ultimate, but all it says when i run the program is Windows Vista in the little dialog box. NO specific version. Rafal

no problem, just let me know when you get back what the problem was and we will see if we can straighten it out for you. Enjoy your trip. Its as Rory said, i am here to help and here to stay. Collin since you sold him the cards do you remember what the cards were?? RT8 or PRO8? what color was the Dongle, Green, White, USB, Hasp, ?? etc, and what version of software did you orogonally use with it?? if you could tell me that, then i could maybe have a solution for him when nhe gets back. Thanks Rafal

I completely agree, i was just mentioning the fact that if someone doesnt want to post on here, they can contact me directly. however people contact me is up to them, if its important enough or a lot of customers have problems with an issue, i would even post it on here for others to see. Either way, i am on here every couple of hours, and my email is checked almost all day, except when i sleep, so unless the power goes out in florida becuase of a hurricane, i will be around. The reason i send some PM messages is to not devulge private information or ask questions that i feel shouldnt be posted publicly. if the Moderators such as yourself feel it should be made public, i have no problem with it, you are the person in charge not me. So whatever should happen and it isnt happening, you let me know. I am here to serve, as they say Rafal

First of all i want to apologize for the inconvinience that was caused to you by the lack of communication. I cannot say exactly why your questions and problems were never answered, however if you email me directly, or PM me, (Since i am still not able to do any of that on this forum). Just explain the problems, the systems, and i will do my very best to help you. Like i have mentioned before, in the US we try to resolve the issees at hand as quickly as possible, and also i am in contact with the developers, and everyone connected to the comapny. if it is a harware or software related question that i do not know, i will find out. For all problems like the alarm issue, i need to have the specific version of server, and client used, the dongle number on the server, and type of system, PRO, RT etc. Please provide me with exactly what is happening, and i will be happy to assist you as fast as i can. Rafal

Greetings, This is just some basic info. We at Alnet Systems have developed a piece of software that will utilize both Analog and IP Cameras. We can do 32 channels of each, with a total capability right now of 64 combined. By January we are hoping to have the system setup so we can do 64 IP Cameras standalone on one server. We are a professional Company, with a Professionally designed piece of Software. We also work with our clients with any problems, concerns, and new ideas that they might bring to us. If any one is interested about getting more information about the product and its features please email me or PM me. Our toll free number is 866 502 5638. We also provide free Demo's to interested Distributors and Resalers. Please contact me for more information. You may also post on the forums as i check them frequently and will respond as quickly as i can. Rafal

Also i forgot to mention that to help clients i need to know the Alnet software version, the dongle number and the system that is being used. as in PRO (4,8,12,16) RT (4,8,12,16) etc... and the detailed problem. without that, its hard to determine the solution. Thanks Rafal

Collin I appreciate your input, i was recently notified of these forums and have been trying to get ahold of people, but if you look at my account i only signed up today, i cant send emails yet or pm anyone, that is why i am posting, trying to figure out what peoples problems are. i tried contacting the admin, to see if he would be willing to unlock the account so i could pm, but to no avail. i have been here a few months, and since then, things have been running smoothly through our 866-502-5638, its not 24 hour, but it gets the job done. Also emailing anyone from alnet will get you to the right people. send me an email if you cannot find anyone elses, if i dont know the answer i am in contact with the developers that can get me the answers faster than anyone else can. i didnt mean to come off as an ass in my earlier post, however, i did ask for the list of bugs and have yet to recieve anything from the user that posted it. trust me the last thing that i am here to do is to cause problems and start unnecessary drama. i want to help our clients and anyone else that has questions about our company and products. The forums for the alnet website are in the process of being worked on, i know that they are not completely done yet, but as i am told in the next 2 weeks, they will be accessible. the people who rebuild our website actually ended up screwing it up majorily. i want to apologize to you collin for not recieving the support that you needed at the time, i cant speak for anyone else, but i know that it was a different group of people then, and they no longer handle these problems. This is the reason i signed up on here so i could help out and answer any questions that anyone might have. since it takes 10 days till i can send PM's i am forced to wait that long, since i cannot get ahold of the admin. Please let me know if you have any questions. PM me with questions, since i can respond to PM's but cannot send them directly. Rafal

Greetings one and all!!! It is great to be here, i work for a surveillance software/hardware manufacturer called Alnet Systems. I am here to learn more about the trade, and to hopefuly help out the CCTV Community in anyway that i can. Thanks Rafal

Hello everyone, I have noticed that you have had problems with dealing with our company, and i would like to apologize, is there anything that i could do to help? i know that you are not the only one, and my associates and i are trying hard to fix our past relations. We are a reliable company that is on par if not better than the competition on the market. Please let me know if there is anything that i can do, or if you have any questions. please do not hesitate to email me, pm me, or call our 866 502 5638 number that is located on our website. Rafal

Hello everyone, I know that our company has been bashed on a few of the posts on this forum. However, myself and the rest of the company is very confident that our product is on par if not better than the competition. If anyone has any problems, concerns, or questions. please do not hesistate to email me, ask on here, or call our 866 number which can be found on our website. For distributors that are interested, we are willing to send out free Demo's to test our application. Rafal

Hello everyone, I am an employee of Alnet Systems, the US division. i do not know why everyone thinks that our technical support does not exist, since we track and call back everyone that calls our 866 number in our US division. i would gladly assist you with any poblems you might have. Please contact me with any problems, and i will try and help you out. but please do not go spamming on forums about how our company sucks, when in fact we are one of the best on the market. Rafal Technical Engineer