Hello,
I have a hikvision DVR DS-7216HVI-SV which i got from a friend as a gift, i managed to get it to work except for app mobile application, because Hikvision now are using Hik-connect and it requieres a code usually found in DVR menu, in "Platform access"... which i don't have in my DVR menu, i can't find Platform access anywhere, therefore i can't have that code requiered to enter in mobile app to make it work.
I was thinking that maybe i need a firmware upgrade for the DVR.
Does anyone have similar issue or and idea about the reason why i can't find "Platform access" tab on my DVR?
Thanks!