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Just to update - More than a year since Hikvision promised to fix the chrome-compatibility issue, there is still no progress - here is the response from tech support: "Thank you for your email. We are still working hard on bring compatibility to the Chrome browsers. Meanwhile, you can use Fire fox, and Internet Explorer browsers to logon Hikvision products. Thank you for your continuing support in using Hikvision products." To be clear, Hikvision make out that this is a chrome issue but it really is not. Chrome have stopped supporting a technology that was very outdated and fraught with security problems.