Hi Tom,
Anybody ever tell you you're a genius? If not, I'll tell you right now, you're a genius. Updating the firmware with USB memory stick did the trick. Brought it back to factory settings so I am able to get into it just like a new unit.
Nowhere on the internet does it say how to bring back an Avermedia EH unit to factory default. I hope this helps future Avermedia users.
Thank you so much and to this forum for letting me post my question.