MJR

Getting the same problem here:( Did you get any joy on figuring out what the problem was?

Hello, could anyone help please. My camera seems to be working okay, but it's not recording any footage, and when I access playback I get the message Playback failed - No matched record file. As far as I know none of the settings have been altered so not sure what's causing this. Can anyone point me in the right direction as to what I need to do please. It's a HikVision Camera. Thanks very much.

Hi, I wonder if anyone can help me. We had a HIKVISION Camera installed last year and I'm trying to figure out how to change the time as it's an hour behind because of the daylight savings time - I've gone into the configuration menu but I'm not allowed to do anything - it comes up with a permission denied message and I can't get hold of the guy who set it up for us. It does give me the option to change my password but I didn't want to alter it in case it caused further problems (I don't have administration rights either) - is it just a case of changing my current password to get access to the configuration menu - or is it more complicated than that? Apologies for sounding like a Luddite. Any help much appreciated. Thanks.

Hi, I wonder if anyone can help me. We had a HIKVISION Camera installed last year and I'm trying to figure out how to change the time as it's an hour behind because of the daylight savings time - I've gone into the configuration menu but I'm not allowed to do anything - it comes up with a permission denied message and I can't get hold of the guy who set it up for us. It does give me the option to change my password but I didn't want to alter it in case it caused further problems (I don't have administration rights either) - is it just a case of changing my current password to get access to the configuration menu - or is it more complicated than that? Apologies for sounding like a Luddite. Any help much appreciated. Thanks.