MJR

Hello, could anyone help please. My camera seems to be working okay, but it's not recording any footage, and when I access playback I get the message Playback failed - No matched record file. As far as I know none of the settings have been altered so not sure what's causing this. Can anyone point me in the right direction as to what I need to do please. It's a HikVision Camera. Thanks very much.

Getting the same problem here:( Did you get any joy on figuring out what the problem was?

Hi, I wonder if anyone can help me. We had a HIKVISION Camera installed last year and I'm trying to figure out how to change the time as it's an hour behind because of the daylight savings time - I've gone into the configuration menu but I'm not allowed to do anything - it comes up with a permission denied message and I can't get hold of the guy who set it up for us. It does give me the option to change my password but I didn't want to alter it in case it caused further problems (I don't have administration rights either) - is it just a case of changing my current password to get access to the configuration menu - or is it more complicated than that? Apologies for sounding like a Luddite. Any help much appreciated. Thanks.

Hi, I wonder if anyone can help me. We had a HIKVISION Camera installed last year and I'm trying to figure out how to change the time as it's an hour behind because of the daylight savings time - I've gone into the configuration menu but I'm not allowed to do anything - it comes up with a permission denied message and I can't get hold of the guy who set it up for us. It does give me the option to change my password but I didn't want to alter it in case it caused further problems (I don't have administration rights either) - is it just a case of changing my current password to get access to the configuration menu - or is it more complicated than that? Apologies for sounding like a Luddite. Any help much appreciated. Thanks.