stevenjgarner

I have been having no joy with support from FLIR / Lorex on a new system purchase. I have cameras connected (just one or any number of up to 17 in our order), none of them display. In the Live View, each camera has a message with it's IP address then "Cannot find the network host". The NVR comes up (even after factory reset) with the same DHCP IP address (10.1.1.171), however that IP address is not listed in our router's DHCP table. If I set a fixed static IP address to the NVR, it responds with a message stating "Switch and the device shall not in the same network segment", which is not even a sentence. Our exact Lorex video surveillance system includes: 1 x Model NR9326 32 Channel, 4K NVR 13 x Model LNB8111BW 4K Ultra HD resolution 8MP Outdoor IP camera 4 x Model LNZ32P4BW Pan-Tilt-Zoom Camera with 1080p HD Video 1 x Model ACCDPS261B 16-Channel PoE Switch I have been through their Knowledge Base, especially: https://help.lorextechnology.com/link/portal/57356/57366/Article/1454/No-Network-Host-error-message https://help.lorextechnology.com/link/portal/57356/57366/Article/1611/Setup-Resetting-an-IP-Camera https://www.lorextechnology.com/self-serve/assigning-a-fixed-ip-address-to-your-dvr/R-sc3100028 https://help.lorextechnology.com/link/portal/57356/57366/Article/1598/Camera-Offline-error-message These articles are not helpful. They are incomplete and poorly written. I cannot get their equipment to work. I cannot get tech support when I need it. It is 8:35 am ET on a Friday and their tech number (877 773 3547) says they open at 8 am - the voice message says they are closed and to come back after 8 am. Any time I DO get tech support, it takes MANY hours, their support personnel get something up and running, then I add another camera or restart the system, and it needs to be reset to factory defaults again. Fantastically unstable. Should I just get an RMA? Can anyone help?