harry_Smith

Xinray Shenzhen china review *** Buyer Beware *** Warning *** Unscrupulous *** Have purchased several cameras and two nvr's from this company. The cameras have been satisfactory but I recently purchased an NVR. The sales person emailed to confirm that the NVR was compatible with a NAS drive. It was not! They had made a mistake! I spent many early morning hours speaking with their technical support engineer. He came to the conclusion that the NVR was mis sold to me and that he would contact the sales department to put things right. I was emailed by the sales department asking me could I use it anyway/ for something else. I emailed them emphasising that the error was on their part and I expected them to send me an NVR that met my requirements or refund my money. They said that I should return the item to them for a refund at my own expense! It is prohibitively expensive to send items to China, especially an NVR so I decided to email them explaining my feelings and asking that they despatch me the correct item, that is, one that met my requirements that I had paid for in good faith and by their recommendation. I received no reply to this email. I emailed two to three times - no reply! Some three months later I emailed them asking that they supply me another camera - ( as the cameras seem to be ok) and that they credit me the price of the mis-sold NVR. No reply! So, to conclude, would I recommend Xinray China? No, No, No! Go somewhere else for your CCTV equipment. There is not a great price difference buying in US/UK compared to China. So buy locally! correspondence availabile for inspection.