joey54

I have a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE PTZ IP camera. When I do an IP Camera export to save my config information, a .xls file is generated. When I open this excel spreadsheet on my PC all I see are the following two lines: Device Type DS-7608NI-E2/8P Language Type(Chinese:2,Other:1) 1 IP Camera No IP Camera Address Protocol Management Port Channel No User Name Admin Password Transfer Protocol Where is the configuration information for the IP camera? Am I missing something? My Firmware: DS-7608NI-E2/8P v3.4.92 build 170228 DS-2DE3304W-DE v5.4.8 build 170210 thx

I bought a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE camera on aliexpress. The delivery time was good (less than 2 weeks) and the product was what I ordered. Unfortunately, I am now having a problem with camera and the seller I dealt with is providing NO AFTER SALES SUPPORT. I tried contacting Hikvision first regarding the problem I am having with the camera (the backup config feature does not work). Hikvision told me they do not support their products unless they are purchased from an authorized distributer and that I should contact the seller. I documented the problem and sent a message to the seller, Eagle Vision Security (contact Eleven Ye) and they do not respond to my messages. I have asked them 5 times over the past 32 days to please respond to my message - and I get NO RESPONSE. So this is a warning to all users thinking of buying cctv equipment from Eagle Vision Security - DO NOT BUY FROM THIS SELLER. After the sale has been made they basically wash their hands and you no longer exist to them. Luckily my order with them was small and I will be placing my main order with another seller.

I bought a DS-7608NI-E2/8P NVR and a DS-2DE3304W-DE camera on aliexpress. The delivery time was good (less than 2 weeks) and the product was what I ordered. Unfortunately, I am now having a problem with camera and the seller I dealt with is providing NO AFTER SALES SUPPORT. I tried contacting Hikvision first regarding the problem I am having with the camera (the backup config feature does not work). Hikvision told me they do not support their products unless they are purchased from an authorized distributer and that I should contact the seller. I documented the problem and sent a message to the seller, Eagle Vision Security (contact Eleven Ye) and they do not respond to my messages. I have asked them 5 times over the past 32 days to please respond to my message - and I get NO RESPONSE. So this is a warning to all users thinking of buying cctv equipment from Eagle Vision Security - DO NOT BUY FROM THIS SELLER. After the sale has been made they basically wash their hands and you no longer exist to them. Luckily my order with them was small and I will be placing my main order with another seller.