Re-install what? I just downloaded CMS searched for the cam in local, put username and password and it worked (before the current login problem). I didnt install anything.
I cannot access it from lan anymore.
you said that they send you a software.. do you have SADP with this you can downalod when the camera was activated date and time, some reset software is like the one for hikvision where you download the time and date and it generates a master code to reset the password....