gabrielknigh

Hello everyone Do you know if there is a way to stop iVMS 4200 from requesting HikConnect account re-login after a few days? It is frustrating for the end user to have to input the login credentials again and again, sometimes even device serial number and verification code are required. HikConnect app on mobile devices doesn't require that. Thank you in advance

Hello everyone. We have the following scenario: 1 outdoor station DS-KV8102-IM and 3 indoor monitors DS-KH6310-W. The system is connected and working. The problem is that the customer needs to be able to Unlock 2 doors, with just 1 outdoor station. This doesn't appear to be possible because the outdoor station has 2 unlock options (NC and NO) which are armed simultaneously when the unlock button is pressed. This is not good for us because we want to be able to choose which door to open, not both doors at once. We have asked this from the local supplier and they provided as with a customized firmware for the indoor stations which provides 2 Unlock buttons at the screen, but they are not sure how to use the second unlock button. Currently When pressing the Unlock 2 button we get a message "Unlocking Failed". Pressing Unlock 1 button opens both doors at the same time. Do you have any experience with this system or can you think of any way to accomplish the task? I have uploaded images from the indoor station Thank you, Kostas