stevee

A couple of months ago @tomcctv was very helpfull and I was able to get the hard drive recording again. It stopped a couple of times but then ran for 6 weeks and i hoped it was going to be OK but has since stopped again and needed formatting. I now think I am going to have to take some action before it fails completely. How much am I likely to have to pay to get a new hard drive installed, will it have to be a specific one for the unit or will any one of the right size and capacity do? Second question is should I consider just changing the recorder, presumably that would come with a hard drive fitted. Stevee

Hi tomcctv, Thank You very much for your kind offer. I didn't particularly want to do it myself as at the moment I have a working system and with my clumsy fingers might end up with one that does not work but if I cannot get anyone to do it for a reasonable price, that is what I might have to do. How much should I expect to pay to have the hard drive replaced, and how much to completely replace the unit? I have had a local company recommended and could do with knowing what to expect their prices to come in at. I have just been looking hard drives up and if I do end up having a go myself I have a Western Digital 1.5TB green sat here that I took out of an old pc before scrapping it (first time I have opened a pc up but thought it wasn't a good idea sending it to the tip with hard drive in place), would that do or should I be looking at something else. Some people say green will work fine but others say it won't.

Hi Tomcctv, Yes I am using the explorer app, got it working eventually with compatibilty view. The first time it stopped recording the guy who came out to it just formatted the disc and told me if it stopped again would need a new hard drive, so that is where that information came from, he didn't open it up and was only here 10 mins and charged us £90. He said if he had to fit a new hard drive it would be about £200, so that is why I am thinking about changing the recorder and was canvassing for thoughts on what I would expect to pay as it is just over 10 years old. After him formatting it last Sept it ran until July no probs. The frist formatting got it going for a week but the second one it lasted about 6 weeks so was overwriting ok.

I will be happy if I can sort the downloading out into a sensible folder though.

About 9 months ago my CCTV recorder stopped recording. I called a guy out who got it going again and said it was a hard drive fault and if it occurred again it would probably need a new hard drive. It ran OK until two weeks ago and stopped again. I thought I would have a go at getting it going myself for the time being so read the manual. When I went into HDd Management, I found it set to Recover, so I pressed execute, then restarted as per the prompt and it started to record again. After 3 days it stopped so I did the same and now it has been going 6 days. What I noticed last time was Recover is in a drop down menu with these other options, Read/Write Read Only Format Having executed the Recover, should I then be changing to Read/Write and executing that also? If I were to use the Format option would it mess with any other settings and be harder to get going again and would it be a better job in the long run? Any help much appreciated

@tomcctv Am nearly there, with compatibilty view and admin login I am able to download, the only snag is it goes into some weird folder and I don't seem to have options to save to regular folders, so what I found works for the time being is to give the download a unique name then search for it with file explorer and drag into downloads.

@tomcctv I did send you a PM, I can't get either Smart PSS or PSS to work, they both won't seem to see the DVR. However I have had success with Web Service by using compatibility view it seems to work quite well. I realised I cannot use the 8's login as is restrticted to local and cannot remember the password for the admin login but got in on the 6's. The only problem is it will not let me download files, it says not allowed. At first I wondered if it was because the 6's login has lower authority than admin, but I can't see that being the case if you can search and view. If I can get this sorted I will give up on PSS

Thank You, I will give it a go!

I have actually got it working in a fashion. doing it via internet explorer isn't as good as PSS, I can search but not able to fast forward, but better than nothing so many thanks for your help @tomcctv Am just wondering why Smart PSS wont work and is there any alternative?

@tomcctv i think am getting a bit further on, I found someting about enabling Active X in internet explorer and by typing the IP in the address bar am now getting to this page

It's quite long and not easily accessible but it has never been touched, everything worked fine until I got a new laptop with Windows 10 when PSS would not display properly and I gave up at that stage for a while. I did reset the router. Does the DHCP obtaining an IP address not mean the cable must be good? Could the router have a firewall which is blocking me getting access or is that only when connected to internet?

@tomcctv I clicked the DHCP and saw the addresses go to zeros, switched off, then back on and the addresses are exactly the same as before with the DHCP unticked. Is it looking like the problem is at the router/laptop end?

@tomcctv Do the settings above look correct?

@tomcctv

sorry am slow

Its and old windows phone, i was just putting the IP no in the internet explorer browser. Am getting a new phone in the next couple of weeks so will probably be more compatible. Will take a pic when am back

The problem with that is that they are at opposite ends of the property and not easy to get a route through. also I prefer to keep it separate. It's just frustrating that it did work in the past. I remember someone mentioning opening ports on the router, do you only have to do that if connected to the internet. I had a go with the old PSS and remembered the problem, the windows do not fully display on windows 10.

I don't use an ipad and phone is a rather old one but I have tried it and get exactly the same page as above. The same page also comes up when disconnected from the wireless router connected to the DVR but connected to the internet and typing in the DVR IP

I've tried that and it just takes me to a long page headed experiments so I googled and it seems enabling npapi in Chrome is not possible anymore. Have tried IE 11, didn't even realise it was on my laptop but it won't work on that either.

The default password was changed. I have tried logging in in administrator mode, the two browsers I have are Chrome and Edge and they both do the same as in ordinary mode, do I need a different browser? This is how the page displays

I tried entering all the 8's as I do on the DVR but there is no enter button on the page so I tried just hit the one on the keyboard but its didnt seem to do anything

I get a page not properly displayed asking for username and pass with a box below with 3 dropdown options TCP,UDP or w-multicast. The IP settings which came up are the same as the ones in the pic a bit higher up from the manual, the only difference is the last bit on the top line is 11 instead of 108 and the gateway is correct as I can get access to the router by typing that in the browser.

I've done that and now have an IP which I have tried adding to Smart PSS but still no joy. It says it is offline.

I can't do it quite like that as the Vigor router is not connected to the internet so I have downloaded the software first and was going to add the DVR from the add device page. I think I might be closer to finding the problem, The network page settings for IP address, Subnet Mask and Gateway are all just 4 zeros so I think at some stage the info has been wiped, I have the settings which I think it should be from the manual. the transfer mode is latency, should this be fluency as per the manual? The port settings are as the manual and DHCP is unticked. I seem to remember when first installed the engineer had a problem with a dynamic IP only working once then needed resetting so he went for a static one,(not sure exactly wha it means but it was what he said) This is how it looks in the manual, do I need to input them the same to the DVR?

It's about ten years old, when you go into main menu the options are Search, Info, Settings Advanced, Backup, Shutdown set out in two lines with Icons. I don't want to use on a mobile or ipad, just a laptop with windows 10. The Vigor router was reset at some stage so I will need to set that up too.