davey55

Hi Tom, DVR is 192.168.1.108 and router is 192.168.1.1

No that didnt get anywhere either, am a bit puzzled as to why i do get something when I put the IP address in though

comes up as the site cannot be reached, no internet

Think I might be getting somewhere at last, reset the router and when I type in the IP of the DVR I get a page with boxes am presuming i wont be able to get any further until I can add to PSS

Yes, connected to router and got ip from dvr and also managed to note from old laptop before battery died it was the same There is a compatibility troubleshooter which says windows 8 which is a bit better than 10, if i could move the window a tiny bit would be ok but when I move it it seems to move further than I want have tried all the others windows versions too, Will try again tomorrow!

I did try the browser and it just came up as no internet connection, working on the compatibilty mode now to see which fits best.

Sorry again, but I still have the problem with the PSS device manager window not displaying fully and when I try and move it it actually cuts part of the window off including the bottom frame so I lose the buttons and until I get this sorted out I cannot add the router. Am presuming it is something to do with windows 10 on the small laptop so until I can sort this problem out there is no point dong the reset. Been messing about all day trying to sort the window problem out as I don't like keep coming back asking

To connect the laptop wirelessly to the router as it is at the other end of the property, with not understanding the terminology to me local means not far away.

Sorry, am thick! thanks for your help am going to have one last sleep to try and remember the old password and if not will do the reset in the morning.

Then go into dvr network setting and you will see a tick box DHCP tick it Is this setting on the dvr itself or on the laptop?

Its not connected to the internet, just to the DVR for local viewing, that's why I thought it might be better to try and use a simpler router than trying to reset the Vigor.

to connect my laptop to the Vigor router

But I can't remember the password' have tried everything I thought it could be

So just press the reset button on the Vigor router first and login with the default password? And how do I get the full pss window to show, I have tried dragging it round but it just pops back to the same place with some off the bottom of the screen, on the old laptop I could grab the side of the window and move it like that.

Hi, Am not very clued up with terminology so sorry if I am not describing very well . The basic problem is my laptop for remote viewing has died and as it was used so infrequently i cannot remember the password for the router which is a Vigor 2800VG. The ethernet cable from the DVR goes into one of the ports on the router P1. Resetting the router and configuring again seems complicated so am wondering if I would be better just using a spare D link router which I have and if so how do I set it up. I did manage to note the IP address on the old laptop before it died completely. The old laptop had PSS for viewing, would I be better sticking with that or trying Smart Pro. Another slight problem is either PSS or Smart pro am struggling moving windows round to access the required fields, have already tried connecting with the D link router using the internet then a lan socket but cannot get the DVR to show. There is no internet connection to the router. Any help greatly appreciated.