latreche34

I have no clue on what you are talking about.

I got this Hikvision NVR DS-7608NI-SE/P that is few years old and everything works fine, Cameras rolling, NVR functions properly, I can ftp via my laptop and monitor from there. The problem is setting up a remote monitoring from my iPhone. The new Hikvision NVR's seem to have one additional tab in the setup menu called Platform Access, well I don't have that option to connect to Hik-connect even though I have an account with Hik-connect already, Using the app to add a device with serial code returns no device found, I'm not a network savvy so I don't know how to get the NVR to connect to Hik-connect server the old fashion way with port forwarding and all that stuff. Can someone help me locate an update for my NVR model to enable that Platform Access tab, From there I should be able to set it up. I don't seem to find any firmware dated after 2015.

In my first post I asked for help to locate the firmware, since I got no answer had to spend several hours looking for the latest firmware, Then I was reading on one of the forums that linked the firmware to a European website and it worked, It's not just finding the firmware, the whole process was a pain for me because it's the first time experience. Now I have a very minor problem, I no longer can access the NVR web interface, I got an error message saying "Network Abnormal" I don't know if it's the firmware or the fact that I had to change my password to a strong one, I will have to spend some more time researching this unless someone here experienced it already that can shed some light.

Update, After countless hours of learning and experimenting and searching online finally I got it to work on my iPhone just the way I wanted it, The trick is downloading the latest firmware from a European server and that brought up the Access Platform tab, Then struggled to set up a hik-connect link which worked after a NVR reboot. Man what a pain that I have to go thru because I bought this from a Chinese re-seller which I have no record of, Hikvision CS punched in the serial # and they told me it's a clone, So basically I was on my own on a stormy day, Luckily with a bit of patience and learning I got it to work, Wooooof now I can go to bed and sleep like a baby.

First, Where do I get the security patch? Here is the device info: Serial# DS-7608NI-SE / P0820140630BBRR471210634WCVU Firmware Ver V2.3.7 build 131112 Encoding Ver V1.0 build 130719 Second, If the above failed what free DNS should I use besides Hik-connect?

No, never been with hik-online it’s a first time registration and install which I opened up an account at hik-connect.com already, I’m having trouble linking my NVR to it which probably need to create ports on my router that I’m not familiar with.

What password? The Hik-connect account password? It does have letters and numbers already. But I think my problem is the NVR itself that needs to be configured to connect to the Hik-connect.com server the former Hik-online.com.