Hi, I'm hoping someone can help. I've been dragged into sorting an issue out, sadly the "full picture" is a bit hard to get, some I'm working with what I know:
Theres a DM Sprite 2, connected to what I believe to be a BT Business Hub 5 with a Static IP.
Everything previously worked okay, customer could remote in via a No-IP domain that was configured by the router.
They had internet problems, BT replaced the router, nothing has worked since.
I've reconfigured the No-IP redirect, reconfigured the sprite, it all works and can be accessed remotely.
However, after about 5 minutes, the sprite has a tantrum, reboots, trying to access the device results in "Engineering Bootloader - No web server available", after about 10 minutes it starts working again and then the process repeats.
Have swapped the sprite out for a brand new one, still happens, the only way we can stop it rebooting constantly is to isolate it from the internet, sadly it needs to be remote accessible.
Any ideas? Pretty sure the DS2 is currently in the routers DMZ, should it be moved? What ports would work? Is this even fixable?