Bluenose1940

Hello folks, I have a two camera Hikvision CCTV setup whereby in my office I have the NVR which is connected to a monitor and to the internet via a Netgear Switchbox. The two cameras are connected directly into the back of the NVR. I can view the camera images using Hik-Connect and iVMS4500 on my HTC Android phone when I am at home using my own Wi-FI and, I can also log into the images via Hik-Connect through IE on my computer. I can also view the images using iVMS4200 by clicking on the icon on my desktop computer. All of this is fine but, if I am away from home and try to make a connection with my system by using the Wi-Fi available wherever I might be staying or, by using my data allowance on my mobile phone, it fails every time and I just cannot get a connection, I get various error messages such as 'Connection Failed' or 'The device is off-line'. I know for a fact that the device is definitely not off-line. Has anyone got any ideas as to how I might be able to overcome this problem please? I was away in Lincolnshire for a few days recently and I tried on numerous occasions to make a connection but without any joy. Any help offered will be very much appreciated. thank you.

Any forum members using this app? I recently did a clean install of Windows 10 on my pc and this made it necessary for me to download and re-install iVMS4200. Since doing this I am having problems all of the time. I downloaded it OK and managed to open it up and it works OK but, it tends to close down again when I am not using it for a while and, when I try to open it up again I run into problems. I have the app's icon on my desktop and also one on the taskbar. When I click on the one on the taskbar it tell me that 'The client is already running', I then try by clicking the main icon on the desktop and get the same response. Does anyone know how I can overcome this problem and how I can get it to stop closing down without me telling it to? Unfortunately I can't remember what version I was using before I did the Windows 10 re-install, otherwise I would go back to using that one. Having said that, although the new version is totally different, it does look much better and, when I can getter a better grip of it I'm sure that I will prefer it. Many thanks for any help that may be offered.

I am using a Hikvision two camera home CCTV setup and today I can't view any images via Hik-Connect and iVMS4500 on my mobile phone and, neither can I view any images via iVMS4500 on my pc, nor can I get at any of the images via HilConnect using Internet Explorer on my computer. I get the error message which tells me that the device is either 'not connected or is off-line' This is absolute rubbish as whilst I am trying to make the connections via these apps, I am watching live images on the Hikvision monitor in the corner of my study. All of these apps were working perfectly up until yesterday (Friday) nd I could get into each of them very quickly. Anyone have any ideas what is causing this problem please? Many thanks.

Hello again tomcctv. After following your instructions I managed to do a bit of extra jiggling about with bits of trial and error with the system and yesterday, whilst away from home I managed to get into my images perfectly. I used both Hik-Connect and iVMS4500 and they were both spot-on. I would just like to thank you for coming in on my problem and pointing me in the right direction with the IP address. So it's a great big thank you from me.

I have just input the new IP Address for the iVMS4500 on my phne and it all seems OK but I will try it when I am away from home this afternoon and will report back to you. I am really grateful for your help with this. I have just tried to do the same with Hik-Connect on my phone but if I click on remote configuration at the bottom of the screen it is telling me to 'Configure DDNS' first. On the first page of the settings it is showing 'Not Set' against 'Configure DDNS' and if I ignore that and try to click on 'Remote Configuration' at the bottom, I then get the message 'Configure DDNS first' When I go into the DDNS page I can see the 'device name' the Server Port number which is 8000 and the HTTP Port number is 80 and the Port mapping mode is set to 'Manual' Any thoughts on this? Thanks again.

Hello again tomcctv, I have another question please. I notice that the link that you have provided for me refers to Exeter, you have probably used this location because I mentioned 'The Exeter area' in my post above. I actually live in Exmouth, does that change anything? Thanks again for your help.

Thank you so much for this tomcctv, it's very much appreciated.. Is it the IP address opposite the IPv4 that I should be using?

I have spoken to Sky, my Broadband supplier, and they have told me that it is completely unnecessary for me to do any 'Port Forwarding' and that I should be able to achieve what I want without recourse to this action. The fact that I can view images via Hik-Connect and iVMS4500 on my phone using the Wi-Fi in my home would surely indicate that I am 'almost there' as regards a fully functioning connection. I can also view all images through my desktop computer using iVMS4200. Additionally I can also log into the images by typing in the IP address into Internet Explorer on my computer and view images from both cameras using HikVision My thoughts are that I must be really close to a complete and fully functioning setup but, there is obviously some small detail missing somewhere. Does anyone know if there are any competent techie people around the Exeter area that might be able to help with this problem in a face to face meeting.

Thank you for your input andriens. Can you be more specific please. When you say 'open ports' is this the same as a term that I have heard that mentions 'Port Forwarding'? As I say, I have heard the term but I don't know what it means. Also, What is P2P? Is there a set of instructions anywhere that would explain this in detail? I'm a 79 year old wrinkley and will need a bit of guidance on this. Thanks again for coming in on this.

I'm wondering if I can use Hik-Connect on my Samsung tablet. I can access it ok on my pc by using internet explorer but, I haven't got IE on my tablet and I'm not that certain that it is available. When I try to access my cameras by using Google/Chrome on my tablet the system tells me that it's missing a plug-in and I'm not sure how to get it. Any thoughts anyone please. Many thanks.

Yes all sorted and up and running. Thank you

Hello folks, I am seeking a little advice/guidance please. Can I use a normal PC Monitor to use in conjunction with my CCTV setup which comprises a Hikvision NVR with two cameras? I have spotted the following. https://www.currys.co.uk/gbuk/computing/pc-monitors/pc-monitors/acer-kg221q-full-hd-21-5-led-monitor-black-10164657-pdt.html https://www.currys.co.uk/gbuk/computing/pc-monitors/pc-monitors/philips-226e9qhab-full-hd-21-5-lcd-monitor-black-silver-10181790-pdt.html https://www.currys.co.uk/gbuk/computing/pc-monitors/pc-monitors/acer-nitro-vg220qbmiix-full-hd-21-5-ips-lcd-gaming-monitor-black-10185675-pdt.html Any thoughts anyone? Many thanks.

Not knowing whether or not I should buy a specific CCTV monitor, as opposed to a computer monitor, it would appear from the responses that I received that quite a few people do actually use computer monitors. With that information in mind, I went ahead and purchased this one....................... https://www.currys.co.uk/gbuk/computing/pc-monitors/pc-monitors/philips-226e9qhab-full-hd-21-5-lcd-monitor-black-silver-10181790-pdt.html However, when I first switched the monitor on, the very first thing that appeared on the screen was a message as follows :- "Use of fixed pattern or static images for more than 30 minutes may result in image burn-in". Also, when I looked at the user manual I came across this warning. Now it is highly likely that the image will be 'live' for 8 hours or more each day and, it is equally likely that this image will be pretty static for most of that time, only altering as and when some activity occurs. The chances of 'burn-in' must be quite high given this scenario. Obviously the monitor could be turned off at the end of the working day and then only switched on at the start of the new day. What are other members findings when using computer monitors for CCTV purposes? Should I return it and buy a CCTV specific monitor or, are they basically one and the same thing as regards their construction and both types are therefore subject to 'image burn-in' I really would appreciate your thoughts. Thank you.

Hi, thank you for trying to help. Can you advise me of the route to get at the cameras please. I can't log-in directly to them as they are connected directly to the NVR. If I go into Hikvision I can get at 'Configuration' and then 'Camera Management' but I don't seem to get an option to do any editing at that point. Any further thoughts please? Many thanks. EDIT : 25/11/18 10.30 am Got it sorted now. Thanks for the initial help.

I have just added a second camera to my Hikvision CCTV setup. For some unknown reason I now have both cameras named as 'Camera 1' Before fitting the second camera, when I into 'camera management' via the NVR menu there were entries showing for Camera 1 - Camera 2 - Camera 3 and Camera 4. At that time only the line for camera 1 was populated. Now that I have fitted the second camera, the first two lines are populated but both are called 'camera 1' Does anyone have any idea why this would be or how I can edit the second camera details. Thank you.

Thank you MichaelHarris259 for your valued input, it is very much appreciated. However, I am a 78 year old wrinkley and whilst I am reasonable at the techie stuff, i'm afraid a lot of it goes straight over the top of the old grey matter. Your suggestion sounds very good but I wouldn't know where to start with the idea. Am I already there with Hik-Connect installed on my HTC mobile phone or are you talking about something totally different. Sorry to appear dim. Thanks again for your help.

Hi. You have to use a app on your tablet .. it will not work just entering ip into tablet browser Ah, that sorts it then. Thank you for that. Much appreciated, thank you to all who replied.

Hello folks, Thank you for your help with this. I have got things working by downloading the app but, the problem that I am still having is when I type in the IP address on the browser, this takes me into Hikvision but I still get the message telling me that I need the 'add-in' Going down this route works fine when I use Internet Explorer on my computer but, as I said earlier, I can't get IE on the tablet.

Hello folks, I am trying to upgrade the firmware on my Hikvision Camera and am having a few problems. I have searched the internet and, all of the instructions that I have found all tell me to log on to my camera via my browser. After numerous attempts I find that I cannot do this for whatever reason. If I type in the IP address of the camera it doesn't get me anywhere. However, if I type in the IP address of the NVR, it takes me to the Hikvision site where I type in 'admin' along with my password and I'm in ok. At the top of the page I have 'Live View' 'Playback' and 'Configuration' If I then go into 'Configuration' and then into 'Maintenance' down at the bottom, the word 'Firmware is greyed out and pressing any of the 'Browse buttons reveals absolutely nothing. For information purposes if it helps, my NVR is a Hikvision DS-7604NI-K1/4P (B) and the camera, which is plugged directly into the back of the NVR is a Hikvision DS-2CD2155FWD-I. I have tried using the SADP Tool but the camera doesn't appear on that which I understand is normal, because my camera is plugged directly into the NVR. If anyone can help, it will be much appreciated. Thank you.

I have made a bit of progress (I think). Looking at the attached image, does anyone know, if I go ahead with the upgrade, that it will upgrade the camera and not the NVR? many thanks

Thank you for your input. I have had a look through my system (it's all a bit gobbledegook really) and I have found an IPv4 address of 192.168.0.20, an IPv4 Subnet Mask of 255.255.255.0 and an IPv4 Default Gateway of 192.168.0.1. The camera appears to be 192.168.254.2. Is that of any help to you? thanks again.

Thank you for coming in on this. I am using Internet Explorer and yes it does work, whereas Chrome doesn't and I haven't been able to apply the plug-in either. What is concerning me now is, I can get at the digicap.dav file when I click on 'Browse' but I am worried that it is actually going to update the camera firmware and not going to incorrectly try to update the NVR firmware instead. Being a grey haired old wrinkley and only being so so when it comes to techie stuff, I do tend to be a bit worried when doing such things.

I constantly lose the mouse connection with my Hikvision setup. The only way that I can re-instate it is by switching the system off and on again. Does anyone know if there is a fix for this so that it doesn't happen? Many thanks.

Thank you for coming in on my query. The NVR is a Hikvision DS-7604NI-K1/4P