kenusa

Tom, You are really cute. All fluff and no substance. Done dealing with this site. Too bad you really are incapable of solving this problem, as well as the Lorex techs. How much do they pay you? Your off the wall comments are laughable.

By the way, your criticism is so unfair. I posted an extremely simple question originally. In retrospect, I suppose it was too simple. What I get is that there in nothing wrong with what Lorex sells. Well I contest that concept based on the facts of my experience. I think you are missing the big picture. Walking out to a point in my yard does not trigger an event. However brisk movement as in running does. All settings being the same. Lorex has looked at this numerous times and sensitivity and threshold settings have been changed multiple times to no advantage. There always has to be a first to experience a problem. I did not know for quite a while that this Lorex system had a problem until I came home to review an event that I knew had happened but was very difficult to find since no event was marked. Many people would never know there was a problem unless they looked for it as I did. So to me these cameras and system and Lorex support have resulted in a complete loss of the intended security and expense and countless time on the phone with Lorex. That is why I mentioned a small claims judgement would be welcomed. If not resolved very soon I hope for this to happen. NVR = NR908-N Lorex installed drive POSTREC = 10 Did not find pre. Latch = 10 Period = 0-24 all days are set Green and yellow

Tom I did respond. Apparently site did not receive receive or post. Will redo.

Think I touched a nerve. And you mean kilts, not skirts. If you are not part of the solution.........!

Tom I really don’t care about resolution and facial shots as I think I already said. I can deal with that later with additional cameras. The cameras I have now though, have, in my opinion, good resolution. I just want a basic perimeter system. Like you see on tv Now the cameras have good resolution, but they just do not work as far as marking an ‘event’. My son can walk around a certain point in the yard and no event. If he runs around the certain point then there is an event. Same for cars coming up the driveway. And it doesn’t matter what the threshold and sensitivity are set for. Lorex has looked at this many times. These cameras are ALL defective in this way. The. Only reason I am replying now is I don’t want to be rude and a dick.

Still haven’t answered the question! So let’s just be honest You dick. Or not. I just may end up with a small claims judgement.

I am posting here to try to get some advise to an ongoing problem I have with a brand new Lorex NVR system (bought last Christmas). I have spent well over a thousand dollars on both the install and for this Flir/Lorex equipment that does not function. I have also spent tens and tens of hours on many, many calls to what is called Lorex support. I have had multiple Lorex technicians remote into my system to do the same thing over and over again without any improvement. I admit some of the early newby calls on system setup were resolved by level 1 support ok. But when it came to the missing events it became just repetitious tweek this or tweek that without success. I have talked to people who posed as managers, and even a "Technical Tier 3" manager. I demonstrated the problem to the "Tier 3" manager while he was on my system but he fails to put that in his report, only that I did not persist in troubleshooting the problem by getting my 68 year old ass up on a ladder to my second floor to take down a camera that I paid to have installed, so he could see how it works when mounted lower. I thought he was f'in crazy. He did not report to his office that I demonstrated, and he observed the problem of failure to mark an event but he only told them that I did not help him diagnose the problem. He said my cameras were installed properly where they are, as that is a question I wanted cleared up from the beginning. In fact they work fine except with this one Important problem. I don't know what else I can do. Should I put up a sign asking intruders to please be sure to run past my cameras when they go to kick in my door so they will mark an event as they should. To get right to the point, the problem is that multiple , I have seen this with 3 of 4 of my cameras and probable the last one too (if I wanted to waste even more time then I already have), FAIL to mark an EVENT when an intruder walks into the zone. But if the motion is quick, a person running, then it works ok. It will usually catch UPS or cars coming in at a quick pace but if a car come slowly up my driveway and backs back down it wont mark an event for that either. They wont give me a refund because it is more that 6 months. But they know I have been working with them for at least that long! One trick they do is to close your existing incident number and issue a new one when you call back in so it looks like separate incidents that have been resolved. This practice disgusts me. So Please Help! Similar experiences. Past experiences with Lorex. Even opinions! The only reason I bought their equipment was I saw they were bought out by Flir whom I respected as a company. But now, to me this doesn't say much about Flir. My equipment is ; 4K Ultra HD IP NVR system with 4 Outdoor 4K 8MP IP Cameras, 250ft Night Vision NVR model NR900 The bullet camera is LNB8973 I see Lorex recently came out with a new HP camera with Sony sensor. Could the reason be because they know about the problem with my camera model? Any suggestions would be helpful. Right now I am out a lot of money on a system that does not protect my home. Since this if my first system I don't exactly what to expect from it or support. Thanks. Note: my camera may in fact have the Sony sensor as best I can tell from looking at Lorex’s web site. That may account for the problem and it may just need a patch for their firmware. As I said before, otherwise I like the picture quality of these cameras and the system in general. But at any sensitivity even at 100 they just don’t work. I have never been known to be politically correct, but some times their support to me has been like working with a third world country. They just don’t have that can do attitude. So what is your solution Lorex?

Bunch of spineless shills!

I am surprised no one who has seen this question has an opinion let alone some expertise to provide some advise. This is not a trick question. I am having a legitimate problem with a lorex system and need to start at the beginning. Any help would be appreciated.

I am not really concerned about facial for this application but just for “event” notification. So is the placement acceptable. I am a complete novice in this area and would think so but want to defer to the experts before going any further with this question. Thanks.

Hi, I have a Lorex system with 4k motorized varifocal hd ip bullet security camera. LNB8973 Could someone please vet my Mount Locations for usage as a security camera. I was told that the camera has the function to mark 'events' when intrusion is detected via the mask in effect. I had thought the NVR did that function and am surprised there is enough cpu in the camera to do that. In general three of four cameras are now mounted about second floor ceiling height. One is a little lower. They sweep the front, side, back yards etc. The mounting location provides some protection, though not completely from the elements. I read the manual and could not find any limitation as far as placement but there was a recommendation to mount out of reach and with some protection from elements if possible. Done! Would this placement make it difficult to detect an intruder from the aspect of the cameras themselves not functioning correctly? In other words placed too high?