hmazuji

do i put the date time in the "system login" username admin password screen, or, do i use the date in the "reset" screen the "reset" screen has a "question 1", "question 2", "reset password of admin" sections if i use the time date in the "system login" box, what is the format that it should look like

sorry for the delay. its 02-07-2019 03:34:40 PM

thanks tom for your help; no, the cell phone app doesn't work. i need to program my modem/router, but the first time i tried this it came back with an error message about the dvr ip address being outside the subnet. i don't have access to the equipment right now; i'll be trying it again in a few days. would you be available for a support call when i get back to the office ?

why couldn't anyone say "forward ports 37777 - 37778 for ip address 50.x.y.z in your modem / router. you don't need to do anything to your recorder. i wouldn't have minded even a "like 'duh'". but they withheld information, and this is also wrong

when it was set up, it was connected to a router. the network addresses started with 192.168.1.x but the ip address of this unit is 50.y.x.z, so apparently, there was an exception set up in the routers to reach this address. another tech came in to clean things up, and removed the dedicated router, and connected the switch directly to the combo cable modem / router. now the network address have all changed to 10.1.10.x, and we are not connecting to the recorder. i have a feeling i should have been looking to program the modem instead of the recorder. do you have a suggestion ?

the model number is nvr708ns-v2

i can see why as well. it's because this problem should have been resolved yesterday. is there any excuse for not putting us back online on my first call. so are you saying the code is 0414112718, 041411272018, 161411278, 161411272018, 201811271614, or 201811270414

[/title] you will be locked out of your own equipment [/title] _________________________________ your experience will depend entirely on your installer. we are using "communications by johnson". yesterday i requested a fix of our equipment, which is not working. i was told by the manufacturer that i am not authorized to fix this equipment. i must have it fixed by the an authorized distributor. i contacted commbyjohnson, and was not given the password that i needed to reprogram it. randy sr. of commbyjohnson told me to send them a work request from the owner, which we did yesterday. today, our system is still down. icrealtime customer service manager joshua reinke told me i would have to have my system password reset by another authorized distributor, and i also requested this yesterday. the person that they referred me to did not have a reset code, and then did not follow up with a return call. actually, no one has followed up with a return call to check the status of our system, not icrealtime, not commbyjohnson, and not the third party that icrealtime referred me to that was suppose to reset my password ______________________________ i understand the positive reviews here. i too had a positive review because of similar experience. however, after the past 24 hours, i have come to resent icrealtime for taking away one day of my life with nothing to show for it except for this review. to be fair, i have contacted icrealtime and shared this post with them, offering to correct any mistakes. they have not replied as of yet