NealShell

2 hours ago, tomcctv said:

Hi. Com port might be another option

if everything is setup right and your getting no data it could be your recorder. 
 

1. Your software is not up to date on your recorder

 

2. your recorder could be a gray market unit

alibi hikvision a few years ago were a copy and are not supported by hikvision

 

looking back at the manual your recorder does have rs232 and a config setup page

 

the cameras you have over your registers are they analog or ip

They are IP cameras

23 hours ago, tomcctv said:

Yes that is right. 
depending on how many registers you are using ... each one using same ip address But each register has a different port number  

 

looking at the spec for POS setup it will allow you to use most setup options

 

ip data

hex data (rs232)

ave data (3rd party box)

 

try what we have discussed and see if you get any data at all  even if it’s just a mix of letters and numbers that would just be a handshake problem (hex code)

 

 

Tomcctv, got it all connected and nothing coming thru.  Called gilbarco help desk as well and the limited information they gave me seems to be that everything is set up correctly.  They kept pushing to use com port instead.

4 minutes ago, tomcctv said:

Yes that is right. 
depending on how many registers you are using ... each one using same ip address But each register has a different port number  

 

looking at the spec for POS setup it will allow you to use most setup options

 

ip data

hex data (rs232)

ave data (3rd party box)

 

try what we have discussed and see if you get any data at all  even if it’s just a mix of letters and numbers that would just be a handshake problem (hex code)

 

 

okay thanks.  Will try this and follow up.

Keep in mind,  gilbarco help desk has given me IP address of 10.5.48.2 (for server/client) and 10.5.48.8 (for client) which covers both registers I have.  According to the technician, both ports are 445 for the receipt printer stream for the back office.

I have done ipconfig from the back office PC and only the back office service IP address shows up and nothing else of 10.5.60.15 and gateway of 10.5.60.1.

On a previous  post you had mentioned using 5551 and 5552 port numbers for register 1 and 2 respectively.  Should I use that with the back office server IP address of 10.5.60.15?

Thanks again!

28 minutes ago, tomcctv said:

Hi. You would need to install a switch at back office gilbarco side

 

recorder cat cable to new switch .... link from new switch to router for remote viewing

  

been a while ..... which recorder do you have ?

Thanks Tomcctv!

Alibi ALI-QVR5132h recorder.(Hikvision)

Back office is cloud system Modisoft.

Just to be sure I understand correctly.  I need to run a switch from the port of the secondary router from Gilbarco.  From switch run existing back office cable and run a cat cable to my existing switch that my nvr and router are on?

From there I need to put the IP address and Port for receipt in the NVR?

On 1/13/2019 at 5:34 PM, tomcctv said:

Just looked at there software.  There is a direct stream from each terminal for any network device even iPhone.

so you just need from there tech ...... Ports .... IP ..... Recipe stream and enter that into NVR settings 

Tomcctv, I'm back on this mission to get it resolved.  How can I get the back office on the same network as my NVR?  My back office computer has 2 NICs (one for internet and one for back office connection to the gilbarco system).  Gilbarco help desk has given me the IP address and Ports for the receipt stream.

Any insight on this would be greatly appreciated!

3 minutes ago, tomcctv said:

Sorry I read that as no back office ...... Just standalone cash registers.

 

which software are you using .... Something like Orical or Torex 

MODISOFT - https://www.modisoftinc.com/home.html

yes this makes it easier as all cash registers will be on a switch to back office

I CAN LOOK AT CONFIRM.  DO YOU NEED A SPECIAL PORT LIKE DMZ FROM SWITCH OR ANY ONE (OR TWO?) AVAILABLE PORT(S) IS SUFFICIENT?

so you only need to find each terminal IP and port ...... If your thermal keep NVR on epson print

THAT HAS BEEN THE CHALLENGE TO GET THE IP AND PORT PER TERMINAL.

THEY ARE THERMAL RECEIPT PRINTERS SO SELECT EPSON AND ONCE I HAVE THE IP AND PORT THAT IS ALL TO INTEGRATE?

1 hour ago, tomcctv said:

Hi. Thank you for diagrams...... I've got a headache now ?

 

How many terminals do you have (registers) and what is the distance between cash registers and NVR 

I HAVE 2 TERMINALS AND APPROXIMATELY 40FT FROM TERMINALS TO NVR

two options I see ..... First is rs232 (db9) to USB .....for com port

second is network from switch before terminals .... But I think that will give you more recipe detail than what you need and we have had problems with handshake in the past that way. 

USB to serial  is the stable option ..... Mirror recipe printer data on serial.

 

usb serial there are cheap and expensive ..... Use the program ones ...... Any power loss com port stays the same .... You don't want it to move every time system is down.

THE COM PORT LOCATION IS FIXED THRU THE TERMINAL BUT I'VE HEARD THAT MOXA ADAPTERS ARE TRUE PLUG AND PLAY AND NO DRIVERS REQUIRED AS THE WINDOWS PORTION OF THE TERMINAL IS COMPLETELY LOCKED - EVEN AUTOMATIC DRIVERS CANNOT BE INSTALLED.

IS THE IDEA TO GO USB TO SERIAL, THEN SERIAL TO ETHERNET TO THE NVR AND COPY SAME FOR 2ND TERMINAL?

i have always used moxa equipment.

 

i can send you a moxa for free if you want to try this way 

THIS WOULD BE GREAT!  SHOULD I PM YOU WITH MY ADDRESS?

I HAVE A 3RD PARTY BACK OFFICE SOFTWARE - CAN THIS BE USED TO OBTAIN THE CORRECT IP ADDRESS AND PORT NUMBER PER TERMINAL?  IF NOT, HOW WOULD YOU RECOMMEND I GO ABOUT IT TO OBTAIN IT?

NVR Manual link attached.  Thanks

page 88 of manual - page 96 of attachment

https://www.supercircuits.com/media/docs/ali-nvr-firmware-v4-1-50-manual.pdf

5 hours ago, tomcctv said:

Hi. First can you supply make of nvr ..... some say pos ready but are not 

some cheap pos recorders only replace camera description text .... so only give you room for item and price  ..... not full shop recipe 

 

if if you don’t have back office then it’s going to be from each register.

what local network do you have between the registers

I have the Alibi Ali-NVR5332P.  I've attached (attachment in next message) the relevant part of the NVR Manual and also a structure of how the Passport is set up.  I can go thru either the com 9 of client and com 16 of combo - both of which are USB's and require a plug and play USB to serial or utilitize the DMZ port of the secondary router (attached here) to access the information.  This is all I know so far and don't know if its relevant or not.  Thanks again

8 hours ago, tomcctv said:

Hi. How is your system setup ? And is your recorder POS ready or a add on you are looking for.

I had a dual Gilbarco Passport PX60 (1 combo (client+server) and 1 standalone client).

I was told I need a Gilbarco's USB-RS232 converter. Part number is M01700B104B, but cannot find this part anywhere. 

Also I have been told to utilize Gilbarco's back office to identify the IP addresses but I do not have the back office software installed anywhere.

I have a 32 channel NVR thru Alibi (IP Cameras) which is POS text ready and requires the IP address and Port for each POS register I wish to overlay (which is both registers). 

What is the process from start to finish to integrate the system?

Thanks in advance!

Hello, anyone have a successful outcome with text overlay thru Gilbarco Passport PX60 on IP Cameras?  Thank you!