andy_geovision

Dear Rory, May I know what is the issue in this case? If you have any technical questions, please try the following methods. 1. Contact our authorized distributors. Please email to sales@usavisionsys.com to find out the distributor near your location. 2. Go to our live bold chat in http://www.usavisionsys.com. Bold Chart on-line not 24 hours, only in pacific working hours. 3. Write us an email to support@geovision.com.tw. Thank you for your cooperation. Sincerely, Andy Chen

Hey CrazyDiamond, I saw your issue here... Would you do me a favour... Provide me the remote aceess in NVR02 and Control Center. Please install Ultra VNC in both PCs. PM me with your two PCs VNC information. I would like to check your setting here... Cheers, Andy Chen

Hello Jeff, We had done this test with version 8.2 before. However, we didn't have this issue. Have you tried add more RAM as dcam mentioned? Please let me know how everything goes. Sincerely, Andy Chen, GeoVision Technical Support.

Hello, If you are talking about GV Video Server, then NO... But what you can do here is to integrated GV Video Server with GV NVR or GV DVR then you can integrate with POS machine. Sincerely, Andy Chen, GeoVision Technical Support

Hello Patman, You must do... 3) If I MUST do the uninstall-reinstall thing. Uninstall V8.11 driver and software then restart PC. Install v8.2 driver and software for GV1240. Then reboot the computer. Sincerely, Andy Chen, GeoVision Technical Support.

Hello dcam, Yes, you can put external hard drive attached to Video Server. Yes, you can view playback via internet by using Remote Viewlog Application, which is included in 8.2 installation CD. By the way, GV IP cam can't attach external HDDs. Besides, GV IP camera must integrate with GeoVision main system in order to review the playback. Sincerely, Andy Chen, GeoVision Technical Support

Hello Can you tell me what kind of error message you are getting? If possible, please write down exact message you got. Thank you. From Andy Chen, GeoVision

Dear Simo923, No audio for Control Center? What version of Control Center did you use? Is your DVR's audio working all right locally before connecting to Control Center? Regarding to VMD, you can view up to 36 channels. The users have an option to flip to the next page for viewing more cameras. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Prsmith777, If you have 2 gv2008 cards in a PC, you will need to have a 6 pin cable to connect 1st GV 2008 card and 2nd GV 2008 card together. In this way, you can see all 16 channels in the first GV 2008 card's TV out function. Please check the Installation Guide 8.2 Page 4-5. Any questions, please let me know. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Scotterob, I am sorry. This feature is not configurable. You can only get 320*240 resolution for FTP site Sorry for the inconvenience. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Simo923, Basically, it is first come first serve. Which workstation gains control first will have priority to control the camera. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

In addition, your camera might be flipping around. You can only pick one... sorry Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear NigelB, Have you tried using other camera , other than CD9040D3P? To see if the same condition happening. In addition, if possible, try to upgrade the software to version 8.2. Inside version 8.2, a function called Noise tolerance. I would like you to do a test for me. Enable this function in version 8.2, to see if the cameras, in motion detection mode , still record while pulsating. Thank you. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear All, Please check this link.. http://www.cctvforum.com/viewtopic.php?p=81027#81027 Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Davhayr, Yes, GV1000 is discontinued... The latest GeoVision software you can used in GV1000 is version 7.05 with an USB dongle key...If you don't have an USB dongle key, then the latest version you can have in GV1000 is version 6.05. If you are looking for higher recording quality and smart recording feature, please consider GV1480 card. It is three in one combo card , 16 video/16 audio, real time display and TV OUT display...Recording rate at 480fps in total with CIF resolution...You can go for higher recording resolution such as 720*480; however, the total recording FPS will drop. Thank you.. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287