andy_geovision

There are a couple reasons for you have " No privilege " on the webcam. 1. Check your account status. In the GeoVision System, go to Configure icon >> Password Setup >> Local Account Edit. Please create a new UserID as supervisor and try it. 2. Recording by schedule. If you have setup a schedule for recording, check the following. Otherwise, skip this step. In the GeoVision System, go to Schedule icon >>Schedule Edit. Did you put a check mark right next to " view ". 3. Remote Authentication. Did you accidentally setup an remote authentication server? In the GeoVision System, go to Configure icon >> Password Setup >> Remote Authentication Setup. Did you see the following window? If you did, please let me know... 4. Reset passwords. In the GeoVision System, go to Configure icon >> Password Setup >> Local Account Edit. Check a box called " allow removing password system. Close the GV system. Go to C:\GV folder\ PassUnInstall.exe. Double click that and reset the password. Now enable the webcam server and try it. Any questions, let me know..... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

Dear Rory, May I know what is the issue in this case? If you have any technical questions, please try the following methods. 1. Contact our authorized distributors. Please email to sales@usavisionsys.com to find out the distributor near your location. 2. Go to our live bold chat in http://www.usavisionsys.com. Bold Chart on-line not 24 hours, only in pacific working hours. 3. Write us an email to support@geovision.com.tw. Thank you for your cooperation. Sincerely, Andy Chen

Hey CrazyDiamond, I saw your issue here... Would you do me a favour... Provide me the remote aceess in NVR02 and Control Center. Please install Ultra VNC in both PCs. PM me with your two PCs VNC information. I would like to check your setting here... Cheers, Andy Chen

Hello Jeff, We had done this test with version 8.2 before. However, we didn't have this issue. Have you tried add more RAM as dcam mentioned? Please let me know how everything goes. Sincerely, Andy Chen, GeoVision Technical Support.

Hello, If you are talking about GV Video Server, then NO... But what you can do here is to integrated GV Video Server with GV NVR or GV DVR then you can integrate with POS machine. Sincerely, Andy Chen, GeoVision Technical Support

Hello Patman, You must do... 3) If I MUST do the uninstall-reinstall thing. Uninstall V8.11 driver and software then restart PC. Install v8.2 driver and software for GV1240. Then reboot the computer. Sincerely, Andy Chen, GeoVision Technical Support.

Hello dcam, Yes, you can put external hard drive attached to Video Server. Yes, you can view playback via internet by using Remote Viewlog Application, which is included in 8.2 installation CD. By the way, GV IP cam can't attach external HDDs. Besides, GV IP camera must integrate with GeoVision main system in order to review the playback. Sincerely, Andy Chen, GeoVision Technical Support

Hello Can you tell me what kind of error message you are getting? If possible, please write down exact message you got. Thank you. From Andy Chen, GeoVision

Dear All, We have a couple new products in GeoVision... GV DSP LPR A DSP embedded Linux system built a small box without fan and hard drive. It supports one channel only and is suitable for long distance outdoor environment monitoring. it uses camera video as input signal and then output the recognition results, capture images and live video through TCP/IP to the GV LPR or GV LPR Center. GV IR CAMERA FV IR Camera is a weatherproof 24/7 IR camera specially designed for the LPR/ANPR application on the reflective license plates. It provides excellent license plate images even in the bad weather condition or in the night time. We have three types of GV IR camera.. GV IR camera 10 < usually used for Parking lots > GV IR camera 20 < usually used on the streets > GV IR camera 30 < usually used in the highway > Any LPR questions, please let me know... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

Dear Simo923, No audio for Control Center? What version of Control Center did you use? Is your DVR's audio working all right locally before connecting to Control Center? Regarding to VMD, you can view up to 36 channels. The users have an option to flip to the next page for viewing more cameras. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Prsmith777, If you have 2 gv2008 cards in a PC, you will need to have a 6 pin cable to connect 1st GV 2008 card and 2nd GV 2008 card together. In this way, you can see all 16 channels in the first GV 2008 card's TV out function. Please check the Installation Guide 8.2 Page 4-5. Any questions, please let me know. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Scotterob, I am sorry. This feature is not configurable. You can only get 320*240 resolution for FTP site Sorry for the inconvenience. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Simo923, Basically, it is first come first serve. Which workstation gains control first will have priority to control the camera. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

In addition, your camera might be flipping around. You can only pick one... sorry Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear NigelB, Have you tried using other camera , other than CD9040D3P? To see if the same condition happening. In addition, if possible, try to upgrade the software to version 8.2. Inside version 8.2, a function called Noise tolerance. I would like you to do a test for me. Enable this function in version 8.2, to see if the cameras, in motion detection mode , still record while pulsating. Thank you. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear All, Please check this link.. http://www.cctvforum.com/viewtopic.php?p=81027#81027 Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Davhayr, Yes, GV1000 is discontinued... The latest GeoVision software you can used in GV1000 is version 7.05 with an USB dongle key...If you don't have an USB dongle key, then the latest version you can have in GV1000 is version 6.05. If you are looking for higher recording quality and smart recording feature, please consider GV1480 card. It is three in one combo card , 16 video/16 audio, real time display and TV OUT display...Recording rate at 480fps in total with CIF resolution...You can go for higher recording resolution such as 720*480; however, the total recording FPS will drop. Thank you.. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear 3rdiglbl, That's weird... I haven't heard this issue from my customers... Any error messages pop up at the time? Well, just for your information... When you went to configure icon >> system configure >> then uncheck an option called " Webcam Server ". You need to restart GeoVision software in order to apply the setting. Just simply uncheck " Webcam Server " under System Configuration Windows.. This would not work.. Next time when this happens... Double check your router....Network connection... Check any error messages generated... Thank you. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Brankorackovic, In the GeoVision 8.2 software... Click Network icon >> Connect to CenterV2 You will see a Windows pops up and an option called " Login after 30 seconds " ... Please uncheck this option Then click " Connect ". Does it work now? We will have this fixed in version 8.22. Sorry for the inconvenience. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Thank you for your feedback... From Andy Chen

Dear all, Can anyone provide me with a list of popular blackberry cellphone models? GeoVision would like to get one or two for testing... Thank you for all your feedback. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear 3RD, Yes, James is right... There is another option. If your capture card is OK to use the latest GeoVision software version 8.2. Then you can consider something called GV I/O USB BOX. This device supports 16 inputs and 16 outoputs. In addition, it supports RS485 connection for PTZ cameras. You can simply attach this device to a DVR by using USB interface. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Djfes, You have 3 DVRs and 2 desktops at home for CV2. You would like to view all 48 channels within these two destop machines.. Actually you can simply use one PC desktop with a dual VGA outputs then you will be able to view all 48 channels.... Yes, brankorackovic is right about register a ***.dipmap.com for your CenterV2.... Why don't you just use one desktop PC for a CV2 then connect all the 48 channels.... this CV2 must support 2 VGA outputs for both of LCD monitors. In this way, you only need to register one DDNS for a CV2... Ooh yeah....FYI... Different screen resolution will support different division. For instance, in 1024*786 dual monitors, the max channel division in each monitors is 36. However, with 1280*1024, the max channel division in each monitor is 42. Sincerely, ----------------------------------------- Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 extension 287

Dear Olafak, I am really suprise that Blackberry works with Geo... If possible, please provide me with following information. 1. The Blackberry Model number.. 2. GeoVision software version. 3. Which application did you use? MSView, SSView? 4. Are you 100% sure about Blackberry in remote view? Thank you... Sincerely, ____________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear 501, When you did the hybrid < Compact to DVR >, does the black line show up in live view? or the black line just shown in playback? Sincerely, ____________________ Andy Chen Technical Support, GeoVision Inc , Taiwan +886-2-8797-8377 with extension 287