andy_geovision

Dear Rory, Please try the following video attribute setting... Brightness 120 Contrast 120 Saturation 95 Hue 190 Does it help? Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear All, I had contacted an Ernitech technical representative, regarding to Ernitec Mercury 2 vertical line problem. Here is the suggestion. Inside Ernitec Mercury 2 camera, there are three dip-switches. Switch # 1 FL < By default is OFF> Switch # 2 AGC < By default is ON > Switch # 3 BLC < By default is OFF> Please adjust the switch #1 and #3 < Turn it on > Need a Manual for Ernitec Mercury 2, please PM me…. In addition, provide me with your email address…. ===================================== Regarding to KPC camera, it is still under investigation…. Due the forum FTP site error, I can’t upload some pictures, regarding to video quality between combo cards and GV650/800 cards. Anyone is interested feel free to PM me… Provide me with your email address and I will sent the document to you... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Yes, try Synci's solution..... In the GeoVision Main System, Click Configure icon >> System Configure. Under the General Setting tag... On the left hand side of the window.. Uncheck " Enable Directdraw Overlay " Function Uncheck " Enable De-interlace Render " Function Then restart GeoVision software.. How is it? ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Anchorjoe, Control Center contains 2 kind of remote access applications. One is called Remote Desktop and the other is called Remote DVR. Remote Desktop in Control Center is very similar to Windows Remote Desktop.. but the difference is when you are using GeoVision's remote desktop to login to the DVR, the current windows user in the DVR will not be logout.. With GeoVision Remote Desktop feature, you can change any configuration under Windows and GeoVision application. On the other hand, if you are using remote DVR, you can only remote access GeoVision application. And you have limited rights to change the setting under GeoVision application. Both GeoVision remote desktop and remote DVR will not interfere with DVR's recording.. Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Antonylord, due to the system design, the users can only merge the video files within 60 minutes... I will put this recommendation as future version reference. Sorry for the inconvenience. Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Rory.... Could you send me 10 minute video clips... Please also check the hardware version of your GV650_8.. The hardware version is right on the front of the capture card above Goeden fingers.. Thank you... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Raymond, Please provide me with following information.... 1) The camera's brand name and model numbers < Sony HQ1 is camera's chipset > 2) Hardware version of GV 650 (x4 andx8) and a GV800 (x16). Simply take out the GeoVision Capture card and the hardware version is right in the front of capture cards. < Right above the golden fingers > 3) Provide me with 10 minutes video chips....PM Me please!! Thank you for your cooperation. Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Casi, Sorry.... NO... Even with the lastest version 3.0, we don't have that schedule function.. Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Hi Tyman00, Yes, some of the nioise at night might trigger the cameras to do the recording... You might try GeoVision vesion 8.2... In this version, we have something called " Noise Tolerance " function. This function is to reduce false alarms and unwanted recording casued by the noises... The codec you got there is Geo MPEG 4 ASP... Please try the codec Geo H264 V2 in GeoVision version 8.2 ..if you are using VERSION lower than 8.2 you can try H264... H264 will provide users with smaller video size than Geo Mpag 4 ASP... You might consider using night vision cameras instead..... Any questions, please let me know... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Anchojoe, I had checked the latest version 8.2 PTZ support list... The model you got there it's not on the list Bosch(TC700/8560) is the model we support.. The model you provide here Bosch Autodome Easy (model: VEZ-021-HWCS) on each, and one Nuvico SD-Z35 PTZ , I am not sure if these two domes would work with GeoVision since we haven't got these models tested before... But... one thing you can try is to test PTZ dome locally as the others mention.. In addition, PLEASE try the BoshTC700/8560 protocol to see if that works... In the GeoVision software.. Configure icon >> System Configure On the right hand side, check PTZ device setup. And select BoshTC700/8560.... Any questions, please let me know... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Yes, you may... But you need to configure those setting on the DVR side... not from CV2 side.. In the geovision software, you click Network icon >> Connect to CenterV2 Select Configure button >> Advance setting >> camera tag... Uncheck " Send to CV2 when Motion Detect " Unchecl " Allow CenterV2 to live view Cam " Click OK and click Connect... ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Sorry dude.... The iphone is not ready yet... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Please try the followings. 1. Open up the GeoVision Software. 2. Click " Configure >> DSP Spot Monitor >> Spot Monitor Setup ". 3. Check a box called, " Use DSP as spot monitor at next start up ". 4. Restart the GeoVision software. 5. Click " Configure >> DSP Spot Monitor >> Spot Monitor Controller. 6. Click Advance layout tag. Pick the one layout.. then click OK... Did you see any image on the LCD TV? Sincerely, Andy Chen Technical Support GeoVision. Inc.

Dear Anchorjoe.... You would ONLY INSTALL Control Center software in a remote PC... THOSE DVRS WILL NOT NEED TO INSTALL Control Center Application.. In each DVR, you click Network icon >> Control Center Server.. All you need to do is to turn on the control center service on the DVR side.. Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

All dvrs will connect the CV2 through TCP/IP.. The CV2 machine can be shown in a monitor or TV screen... But this depends on the CV2 machine's VGA card.... You can look for some of VGA cards in the market support TV out function.. Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

The CPU usage.... Still images and all 16 channels...is around 20%-40% in general...Moving images the CPU usage will be higher... Please check the diagram... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

You can configure all 3 DVRs into one CenterV2... And yes, you might install the CV2 application under one of your DVRs.. Best Regards, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

No, I have the full release. I can send you the hosts file that is giving me trouble if you like. send me the HOST.ini let me test it please.... Thank you.... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287 If you PM your email address to me, I will send it on. Hello.....Ruairi... I had tried myself..no problems.... Just wondering the host.ini you got there is from version 8.12? Could you do me a favour.... Please create a group first before importing a host....Does it work? if not, please let me know.... i would like to remotely access your computer and take a look at..... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

You will need to load the Control Center in a remote PC... then all the DVRs will connect to the Control Center... But remember, you need to turn on the Control Center service in each DVR.... CenterV2 software is free.... under GeoVision installation CD Control Center is not free.... need an USB dongle... under CMS CD... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Jim, Please try the following on the remote PC. Open up the IE browser and change the Active X setting. On the top of menu bar, go to Tool >> Internet Option. Select Security tag >> click Custom Level. You will see couple items related to ActiveX. Please enable all of them. Click OK to save the setting. Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287 www.geovision.com.tw

Dear Simo923, VMD--> When a motion, the camera pops up... CV2---> When a motion, the camera pops up. it has video attachments, reagrding what exactly happen at the time... It will also has event log.. to tell the uses what's going on... The users can also generate report within each event log...written detail information for what's going on.... Tell me what are your needs..... I will analyze the case for you... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

>> On the specs page it says that it only handles D1 resolution. I don't imagine using cameras at this resolution in every location since they are more than double the price. Does this mean if I use it with a camera that runs at 640x480 or less I will see a black border around the image? Can I record video to the hard drive at a resolution less than D1 to save space? GV 2008 provides clients with full D1 resolution and MPEG2 / MPEG4 ASP hardware compression...Each channel is 30 fps garantee.... Yes, you might use 640*480 resolution BUT YOU WILL USE SOFTWARE COMPRESSION such as Geo Mpeg4 / Geo ASP / Geo H264... >> On the web site it says that GV Center V2 is provided free. Does this mean it comes with the card or do I need to request it from Geovision? From what I understand it will let me connect to multiple systems running Geovision cards and view them in a single interface up to 80 cameras? Is there any other software I need or can I just install this on a client PC and point it to the ip of the DVR PCs containing the Geovision cards? Yes, CV2 comes with GeoVision installation CD. You might use CV2 for moinitoring....< FREE > You might use Control Center if you would like to configure any setting under DVRs remotely....... < NEED a dongle, not FREE > Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear simo, Yes, you can use GV Net card or GV combo box to connect to 4 PTZs by using RS485.... Best Regards, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287 www.geovision.com.tw

Dear anchorjoe, Yes, CV2 is a good choise you got there.... But I am a little bit concerned about your wireless connection in each PC. if there is weak or bad internet connection, it will also influence the network performance between CV2 and DVRs... Here is the general procedure... On the CV2 side.... You will need to open up the CV2 software... of course... Then create a USERID/PWD..... On the DVR side.... In the geovision software, click network icon >> connect to CenterV2.. Then you will type the IP address of CV2, USERID/PWD that you created inder CV2 user accounts, then click connect button... If you are connecting DVR to CV2 from outside network... make sure you have done the port-forwarding ....Ports 5545~5549 Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287 www.geovision.com.tw