andy_geovision

Dear dangerranger02, Gv Keyboard is designed for DVR not for CMS server. It is used to program and operate GV system through RS485 configuration. In order to use GV keyboard, you will need GV NET card card or GV Com box to connect to the DVR. Any questions, please let me know... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Scott, Please try the following... Go to GeoVision Viewlog.. Click backup icon >> check an option called " Include Viewlog Player " Then Click " Add time frame " >> Check " Object Index " After all, backing up the data now... Once finishing backup, go to the backup folder and look for Ezviewlog.exe. In the ezviewlog.exe, click advance icon >> object index.. then select the time and cameras... you will find those index photo again Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

Dear Scoobydoo, Please go to official GeoVision website and contact our sales representatives for a dongle inquiry. Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

Yup! Rory is right about that......

Dear all, Here is the proper way to reset the UserID/passwords. If you can't login to the system and forget the admin password then... 1. Close the GV system. 2. Go to C:\GV folder\ PassUnInstall.exe. 3. Double click that and reset the password. If you are unable to do so, you need to reinstall WINDOWS O/S in order to reset the password. Please don't mess with Windows registry.... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

I am experiencing problems with using the Internet Explorer browser to connect to my camera system. I am using Windows Vista and it never allows me to enter my user name and password. It only sits there on the execute screen. Is there some sort of patch that I need to install to make it work? I am using GV800 version 7.0. If you need me to get you more information on this problem just let me know what I need to do. Thanks, Dear Sir, On the Vista RemotePC Side Disable UAC. Go to Control Panel >> User Account >> Uncheck the box called " Use User Account Control UAC to help protect your computer ". Click " OK " then restart the computer. Any questions, let me know..... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

Hi Rory, GeoVision product is mainly designed for Windows based system... We also have some Linux based products such as GV Video server, GV DSP LPR and GV Compact DVR. Will Geo ever produce Linux DVR software for Geo Card? Well, not the I know....If I got any news regarding to Linux based system, I will let you know.... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

Dear shivcam, Firstable, please check your capture card.. is it from GeoVision or Avermedia? Secondly, if you are using GeoVision capture card, does your GV 600 support 4 ports only? Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

No problems, my friends

Dear jpatz18, You can only view the cameras remotely through Internet Explore broswer...Firefox is not gonna work.... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287