Mr. Craig

Swann tech support was alright, I guess.. I have years of formal training with electrical and electronics repair with 12 years experience doing such. That being said I found the tech support to be very friendly, wait times were less than 30min. Level 2 tech support returned my call 24hours later. They asked alot of very basic questions that I felt may had been a fishing expedition that they were going to blame all my problems on if they got a bite on something. And use said answers to deny any warranty claims. All and all in the end they basically told me I would need to troubleshoot what was causing the problem for the sole purpose that they would know what was causing the problem so they could document it. I chose to return the whole system. Really, the only reason I even called tech support was because years ago when I was installing my 1080 system I was having a problem with streaming to the app and after about an hour with tech support having me revert to default settings then verify they actually went to default they randomly had me change a numerical value of a setting which made everything start working, the setting change made no sense and was a bit agitated we didn't start off with changing the settings but they got it working so I was happy.

I recently installed a SWDVK-855804 Swann 4k camera system. The cameras looks great during the day however after sunset everything goes to hell. Has anyone experienced this before or have any recommendations? I plan to return this product if I can't get this figured out. Thanks!

The system I had SWDVK-855804 is a DVR System. That being said I uninstalled the whole system.. and set it up on my desk and tried to recreate the problem unsuccessfully.. I'm not quite sure what was causing it.. perhaps the wires were routed across something inducing some sort of cross talk or noise transfer. I returned the unit for a full refund and reinstalled my 1080 system. Also, on a side note.. I was very annoyed with the "SwannView Plus" app and discovered that the hikvision app is compatible with my existing swann system and is MUCH smoother user experience.

Tried it, no change. I called Swann tech support.. after getting to level 2 they seem to think there's something wrong with the cameras or the wires... I switched back to my 1080 DVR and although the 4k cameras are wildly out of aspect ratio they they are very clear during night vision... I'll be ripping the rest out this weekend and returning...

I'll try this after sunset today and see if anything changes.

The camera are powered separately. Here are the specs on this package: https://www.swann.com/us/swdvk-855804 and a picture.

The cameras are the ones that came with the system PRO-4KMSB Im not using any smart device integration. Located in southern Virginia. Not quite sure shuting off thermal detection is an option in the settings of the DVR. I have 3 weeks to return for full refund but id like to at least try to figure this out. Thanks