murko

Hello friends, I would like to ask you for your help. We bought Hikvision DS-7732NI-I4/16P NVR and HiWatch HWI-D640H-Z cameras. We already managed to get the cameras working, but we are not table to pan/tilt/rotate them, or at least I am clueless how to do that. In PTZ section of NVR interface, the cameras are not moving in any direction when I try to use PTZ controls. (PS: This is my very first post here, so I apologize, if I missed any additionall info)

Then please, how to manually PTZ it ? By removing buble cover, it is possible to rotate it by Z axis, but i cant tilt it ( at least i dont want to use extreme brute force). PS: which camera from HIKVISION has PTZ and is similiar(or same) as those HWI-D640H-Z .