ssnipersparrow

Hi folks I am facing password reset issue for hikvision IP camera Actually i tried to sent my camera XML file to hikvision support team they sent it to me encrypted XML files but I did try import files via sadp tool to my camera but getting failed to reset password Popup What I did: Removed my connectivity (pc to cam) after sending mail to hikvision support team After got my key just reconnected my cam device to laptop and import that encrypted key Is this affect for resetting password??? Note: my laptop IP range is same network Laptop 192.168.1.3 Subnet 255.255.255.0 Gateway 192.168.1.1 Camera side Camera 192.168.1.32