chris2012

HI I've recently purchased a HiWatch Servies HikVision Turbo HD DVR 8 channels and 6 Govision dome cameras. https://www.amazon.co.uk/HIKVISION-CHANNEL-CAMERAS-SECURITY-8CH-6W-NO/dp/B075WVMHTY/ref=asc_df_B075XSFVXC/?tag=googshopuk-21&linkCode=df0&hvadid=207956646229&hvpos=1o6&hvnetw=g&hvrand=12848472764816978005&hvpone=&hvptwo=&hvqmt=&hvdev=m&hvdvcmdl=&hvlocint=&hvlocphy=9046509&hvtargid=pla-708032068742&psc=1&th=1 I have set up the DVR inside and tested that the cameras work. I have also installed the supplied software and can view the cameras through my laptop on the same LAN using the software. I am unable to view the cameras through the Guarding Vision app. When the DVR is plugged into a monitor and on the settings menu i can select the Guarding Vision option but it always says that it is offline. the DVR is connected the router by an ethernet cable. I have done some reading and other than getting confused i think i need to enter the default gateway on the general settings screen. I can't enter this as the box is greyed out and also cant select the 'enable DHCP' box either as this is also greyed out. My ISP is Virgin media - don't know if this makes a difference. I cant get a picture to attach due to size i want to get the cameras working on the app before installing. Any help will be greatly appreciated as i have no clue!