NetViewer and Video E Server are two different programs. I downloaded Video E and can't get it to connect no matter what. I guess the program you use is proprietary to the firmware on the DVR (?).
I would understand the bandwidth argument for a 16 channel system, but not 4 channels. Even then, the data should be truncated or compressed to compensate for live streams across the net. I'd much rather have lower quality images than what I'm getting now. As I understand it you are having this problem locally (not across the net)?
What I've read in other threads on this board is 100% true. You get what you pay for. For $1,500 I got a 16 cam do-it-yourself system that is adequate for my type of business. It's more of a deterrent, and me being able to see around the property from my office. It's a great value for my application. If I owned a retail jewelry store, or handled a lot of cash, I'd definitely go for the big dollar systems and have it professionally installed. Being able to see things from home is more of a novelty than a necessity for me.
But I'd still like to be able to do it since that's what the system said it would do. I'm not giong to bother trying to contact Swann since it will only serve to piss me off. So I'm open to any suggestions from this community for tweaking the system... if that's possible.